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Appeal: One Parking Solution after 28days

Hi,

I am making an appeal on the behalf of the vehicle keeper, for a residential car park that is managed by One Parking Solutions. It all stems from a written error, where the occupants of the flat wrote the 12th instead of the 11th on the visitors permit, the vehicle keeper was in turn issued a parking notice charge.

The occupants of the flat have tried to appeal after the 28 days, however when filling out the appeal form on OPS they are directed to a page that says that it cannot recognise the reference number or registration details.

Should the occupant use their private email address (which contains their name) and email OPS enquires in requesting more information as to why their site doesn't recognise the reference number and registration details or should they email the template provided in this forum to OPS enquiries?

Or take another approach entirely?

I thank you in advance for all your support in this matter.
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Comments

  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 10 December 2018 at 4:04PM
    perhaps do both , but NOT from their personal email address

    tell them to setup a gmail account and use that
  • OK, thanks
  • fisherjim
    fisherjim Posts: 7,111 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    The occupants of the flat have tried to appeal after the 28 days, however when filling out the appeal form on OPS they are directed to a page that says that it cannot recognise the reference number or registration details.

    This is quite normal with PPC scammers, once you have gone past their appeal window the details are removed from their web site link and transferred to their equally scummy debt collectors.

    Their free contract with debt collectors stops the PPC from having contact with the victim while they take their turn to attempt to extort even more money from you.
  • Does anyone have any advice in appealing to the Housing Department? Are there any cases of them overruling a parking notice charge issued by a private parking company?
  • Redx wrote: »
    perhaps do both , but NOT from their personal email address

    tell them to setup a gmail account and use that

    I got in touch with OPS andr they said that they are not dealing with the case and I should contact the debit collectors. I have in turn requested the 10 digit POPLA code as to make an appeal, however they seem to have ignored the request.....not sure if to leave it at that or should I email them citing Halsey v Milton Keynes NHS Trust Etc: CA 11th May 2004?
  • Hi,

    An update.

    The vehicle keeper never recieved a POPLA code from One Parking Solutions.

    The local council also refused to help, however I was able to get the contract between the council and One Parking Solutions for the car park in question.

    Yesterday (Thursday 28th November 2019) the vehicle keeper recieved a claim form.

    I understand that I need to extend the due date from14 days to 30/31 days and this can be done by logging in to moneyclaim.gov

    I am also to email One Parking Solutions with a request for SAR.

    Email the solicitors for restriction for data processing.

    Read through and write up a defence.

    I have 2 questions as I am doing this on behalf of the Vehicle keeper.

    If it goes to court can I represent the vehicle keeper so that they don't need to attend the court?

    Will the court for the proceedings beheld at the vehicle keeper's (defendent's) local court?

    Thank you,
  • Le_Kirk
    Le_Kirk Posts: 26,534 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The person named on the claim form must log on to MCOL using his/her Government Gateway account and any references and passwords contained within the claim. The person named on the claim form should submit a SAR to the PPC (they hold the data) not forgetting to attach a copy of V5C as proof of identity. Court proceedings will be held wherever the defendant chooses when it comes to DQ time (a bit down the road yet). The defendant MUST be present in court but anyone can act as a lay rep or McKenzie friend (if you are not sure of the difference ask Auntie Google.) You/the defendant can tell the PPC/solicitor that, although you deny any debt exists, you are seeking debt advice and require them to halt processing the claim.

    All of the answers to your questions and more will be found in the NEWBIE sticky post # 2.
  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What is the Issue Date on your County Court Claim Form?
  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    The defendant MUST attend unless they allow it to be dealt with on papers

    So no , not you nor anyone else other than a legal rep can be there instead of the defendant, it's not worth paying a solicitor or similar to do so

    The defendant chooses their local county court , so tell them to Google it

    Post the issue date from the CCBC claim form below
  • The issue date is 27 NOV 19
This discussion has been closed.
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