Kitbag delivery times

Curry_Queen

I've a feeling I've vented about this company previously but I couldn't find anything in a quick search, so here I am venting about them again :mad:


You'd think maybe I'd learnt my lesson in ordering from them last time but DS spotted a few things he wanted so I decided to take my chances and try them again ... BIG MISTAKE!!!!!!! :rolleyes:

I placed my order with them on Monday 23rd May, but must have forgotten to select the next day delivery button, so according to their website delivery would be 3-5 days. Ok, fine I thought, it should arrive by the weekend with a bit of luck!

I checked my bank statement online on the Thursday and the funds had cleared so I presumed delivery must be imminent. No, they hadn't even been dispatched from their warehouse yet :mad:

Having received nothing yesterday either, I called them today to be told it will be Friday 3rd June before they arrive!!!!!! :eek:

By my calculations this makes it 12 days from date of order, and not 3-5 days as they claim!!!! :mad: :mad: :mad:


I certainly won't ever be ordering from them again ... oh and it turns out that some items went out of stock whilst waiting for my order to be processed because they were so damn slow :mad:

Xbigman

It says 3 to 5 days. Add 3 and 5 together, you get 8. 8 days is more than a week so add the 2 weekends (not working days) on and you get, 12 days. Exactly as they said.

Thats not helpfull really, is it.

Their terms and conditions will have a let off clause in there somewhere. Basicly *any* delivery estimate is just that, an estimate. Good companies have better estimates than poor companies. I'll put this down as a poor company.

Meanwhile I've been impressed with SVP (the blank DVD people) who have been positively supersonic in sending me three orders so far.
Regards



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