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Asos refusing to replace lost parcel

Olzolz
Posts: 1 Newbie
Hi guys. This is my first post on here so apologies if it's been covered before, I'm still getting used to how this site works.
So I placed an order with asos on the 18th November to be delivered on the 19th. Dpd text to say what time it would be there. It was quite early and I was out so I requested for them to leave in my shed/outbuilding. I got an email from them confirming they received the instruction to leave in my shed.
I then got a notification saying they had delivered to a safe place (the back door). This wasnt the instruction I gave them. Anyway after getting home the parcel wasnt there. I checked the shed and with neighbours. Nothing. If they left it at the back door this is in sight of anyone walking past the house and because it was a puffer coat and joggers I imagine the parcel to stand out like a sore thumb.
After being passed pillar to post with asos and dpd, over 3 weeks later asos tell me I cant get my money back or an exchange because I ticked a box to say I'm liable for anything that goes missing from my safe place. I said yes I would be liable if it was left in my shed but the instruction I got wasnt where I told them to leave it. I've sent them screen shots of my instruction to leave in the shed and a screen shot of dpd saying it was left at my back door. They're not interested.
I am absolutely furious about this. I've shopped with asos for over 10 years and spent thousands with them and never complained or had a problem with dpd. Now it seems I do have a problem and they couldn't care less. The service from asos online chat and Twitter has been the worst I've ever experienced but that's another story. Anyone know what rights I have? Coming up to christmas I cant afford to be £150 down and nothing to show for it.
Thanks in advance.
So I placed an order with asos on the 18th November to be delivered on the 19th. Dpd text to say what time it would be there. It was quite early and I was out so I requested for them to leave in my shed/outbuilding. I got an email from them confirming they received the instruction to leave in my shed.
I then got a notification saying they had delivered to a safe place (the back door). This wasnt the instruction I gave them. Anyway after getting home the parcel wasnt there. I checked the shed and with neighbours. Nothing. If they left it at the back door this is in sight of anyone walking past the house and because it was a puffer coat and joggers I imagine the parcel to stand out like a sore thumb.
After being passed pillar to post with asos and dpd, over 3 weeks later asos tell me I cant get my money back or an exchange because I ticked a box to say I'm liable for anything that goes missing from my safe place. I said yes I would be liable if it was left in my shed but the instruction I got wasnt where I told them to leave it. I've sent them screen shots of my instruction to leave in the shed and a screen shot of dpd saying it was left at my back door. They're not interested.
I am absolutely furious about this. I've shopped with asos for over 10 years and spent thousands with them and never complained or had a problem with dpd. Now it seems I do have a problem and they couldn't care less. The service from asos online chat and Twitter has been the worst I've ever experienced but that's another story. Anyone know what rights I have? Coming up to christmas I cant afford to be £150 down and nothing to show for it.
Thanks in advance.
0
Comments
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How did you pay for the goods?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
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