A Faster payment credit, but unknown sender

puregeordie

Hello people, Just a quick question please, I've just logged into my account and I have had two Faster Payment sent into my account with a description of Faster Payment, I have no idea who sent it and I am not expecting it?

Anybody experienced it, as I find this weird.

Thank you for your help and thanks for looking.

noh

Which bank and what amounts?

I had two incoming faster payments to one of my TSB accounts in the last week.
It turned out to be compensation for a complaint I made back in June.

TheShape

Report it to your bank/building society immediately. DO NOT send any money to anyone contacting you to ask for the money that they have 'mistakenly' paid into your account.

This may be a scam. Let your bank/building society sort this out.

Edit: May be a simple explanation but thought I'd get the warning in quick.

puregeordie

Hello, Thank you for replies, I am with TSB and the two amounts are £525 and £101, two strange amounts! Only thing I can think of is it maybe a complaint I put into the TSB bank back in April as I have had no other contact from them. I just complained about not accessing my account and didn't think about it after that!!

I think I'll ring and check tomorrow so we'll see.

Many thanks for your replies also.

YorkshireBoy

puregeordie wrote: »

Hello, Thank you for replies, I am with TSB and the two amounts are £525 and £101, two strange amounts! Only thing I can think of is it maybe a complaint I put into the TSB bank back in April as I have had no other contact from them. I just complained about not accessing my account and didn't think about it after that!!

The first figure seems a little high for compensation. I got 2 payments (£100 for inconvenience and £50 for out of pocket expenses), both tagged as "FASTER PAYMENT". What alerted me was a text telling me, simply, they had credited my account, which prompted me to check how much, followed 2 days later by a letter (which the text told me they'd sent) detailing what was for what.

Do you have a mobile registered with them?

puregeordie

Hi, Yes I have a mobile registered with them and both payments say Faster payments and both on the same day which was 2 days ago. I have no idea at present what they are for and yes I also agree that the first one is a rather high amount for any compensation as I wasn't inconvenienced a great deal either, other than I was unable to log into my account for several days from what I can remember as it was 8 months ago. thanks.

noh

My two payments were £50 and £100 the same as YB.
I didn't receive any text messages only a letter a few days later,

jimjames

If you have an outstanding complaint then it could well be from that. TSB seem to be compounding their woes by paying compensation before letting customers know. I had money appear before a letter came telling me about it

puregeordie

Yes, A letter popped through the post today and it was compensation. thanks.