Tumbler dryer 13 month old smoking partial refund query

edde

I purchased ( I think with my american express card need to apply for old statements to check) a tumbler dryer for £165 from Currys.

13 month later I was at work and my wide told me it had started to smoke when it was running so turned it off and left it.

She contacted Curry's who agreed to send someone out to look at it a few days later.

The engineer came out and said the smoke was due to a buildup of fluff in a area which cannot be home serviced so wrote a report stating this, cleaned it out and left.

I contacted Curry's who offered £99.17 compensation and nothing more, as that all they had to, do no amount of discussions were going to increase that any more and I had to do it through them on email.

Now I don't want the tumbler dryer my wife wont use it so still having it isn't a benefit.

Can anyone offer any advice as what to do next?

I'm emailing them at the moment but I think they will carry on offering the same £99 offer and say they sent a repair person out to fix it when it was 13 months old and fixed it (they wont guarantee it wont happen again)

They seem to think it should work for 6 years so by my reconning I should get 59/72 of the money back (as I did get 13 month use out of it). That would be £135. However since its clearly not fit for purpose should be be fighting for 100% refund and them take it away (after all I'm going to have to take it to the tip as I cannot sell it and its not that great an ornament)?

Other possibly relevant information
We are a family of two adults and 2 young children so it not like its that heavily used hence the high buildup.

It was bought from the Curry's shop and the extended warranty was cancelled (they keep saying if I had that then they would deal with the issue differently).

When we bought it we had heard about issues with some manufacturers who had fires etc so bough this one as it wasn't a noted brand with issues.


Many thanks for any help or advise

Keep_pedalling

It’s been fixed, and you have been offered money on top of that, which is way over what they needed to do.

BoGoF

Look at it this way, you have had the benefit of a tumble dryer for 13 months for £65. Nowhere does it say any appliance should last for 6 years.

agrinnall

Sell it for £66 and you're in profit, then buy one that you'll be happy with.



I actually think it sounds like a design flaw, so I'd probably want to be rid of it too. Tumble driers were rated by Which as the most reliable appliance, and I'm using one that I bought over 20 years ago, the only maintenance I need to do beyond cleaning is occasionally replacing the thermostats so that it heats up.

DoaM

agrinnall wrote: »

occasionally replacing the thermostats so that it heats up.

That's probably what went wrong with our last one. Didn't bother trying to fix it though - we'd had it for years so felt it was time for a new one.

@OP - you've got a good result; more than Currys were required to do (especially as you didn't take out any form of Currys warranty/plan).