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Currys/Pc world Replace faulty Surround Sound System

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Comments

  • sattar97
    sattar97 Posts: 7 Forumite
    According to Samsung they HAVE to contact other retailers to source a replacement like for like...
    A.Sattar
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    sattar97 wrote: »
    According to Samsung they HAVE to contact other retailers to source a replacement like for like...

    no they really DON'T
  • sattar97
    sattar97 Posts: 7 Forumite
    deanos wrote: »
    no they really DON'T
    I am only telling you guys what information Samsung have forwarded on to me...
    A.Sattar
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    sattar97 wrote: »
    I am only telling you guys what information Samsung have forwarded on to me...


    its incorrect, your contract is with Currys, Samsung cant force them to do anything unfortunately
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    sattar97 wrote: »
    According to Samsung they HAVE to contact other retailers to source a replacement like for like...

    It's nothing to do with Samsung and it's nothing to do with any other retailer.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    It may not even be the speakers, it could be the sound bar. The equipment may have been on display because it was a return for the same fault.


    I'd get my money back if it was me.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    sattar97 wrote: »
    According to Samsung they HAVE to contact other retailers to source a replacement like for like...
    No, all they are legally required to do is refund you the amount you paid.

    You don't seriously believe they'll provide you with a brand new product when the one they sold you was a heavily discounted display model they wanted to be rid of?

    They certainly won't be contacting other retailers to source you something they no longer sell...
    sattar97 wrote: »
    Of course anyone who gets a good deal would try their hardest to get a replacement instead of a refund, I cannot get anything half as good if I get my money back and go to buy an alternative product!!
    It doesn't sound as if you got a "good deal" at all, just some rubbish display item not worth what you paid for it.
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