Currys/Pc world Replace faulty Surround Sound System

sattar97

According to Samsung they HAVE to contact other retailers to source a replacement like for like...

deanos

sattar97 wrote: »

According to Samsung they HAVE to contact other retailers to source a replacement like for like...

no they really DON'T

sattar97

deanos wrote: »

no they really DON'T

I am only telling you guys what information Samsung have forwarded on to me...

deanos

sattar97 wrote: »

I am only telling you guys what information Samsung have forwarded on to me...

its incorrect, your contract is with Currys, Samsung cant force them to do anything unfortunately

theonlywayisup

sattar97 wrote: »

According to Samsung they HAVE to contact other retailers to source a replacement like for like...

It's nothing to do with Samsung and it's nothing to do with any other retailer.

Zandoni

It may not even be the speakers, it could be the sound bar. The equipment may have been on display because it was a return for the same fault.


I'd get my money back if it was me.

[Deleted User]

sattar97 wrote: »

According to Samsung they HAVE to contact other retailers to source a replacement like for like...

No, all they are legally required to do is refund you the amount you paid.

You don't seriously believe they'll provide you with a brand new product when the one they sold you was a heavily discounted display model they wanted to be rid of?

They certainly won't be contacting other retailers to source you something they no longer sell...

sattar97 wrote: »

Of course anyone who gets a good deal would try their hardest to get a replacement instead of a refund, I cannot get anything half as good if I get my money back and go to buy an alternative product!!

It doesn't sound as if you got a "good deal" at all, just some rubbish display item not worth what you paid for it.