If you're having problems with O2 this morning -

virgo17

It not your fault :-

https://www.mirror.co.uk/tech/breaking-o2-down-across-uk-13694378

Maybe Huawei have taken umbridge at them pulling their kit from inner core locations :rotfl:

[Deleted User]

Yeah I'm on Sky Mobile which is hit (as are all other MVNO's on O2's network).

I can't even load up O2's status checker on the PC, I guess it's getting hammered so don't bother trying to call, it's only affecting data BTW.

virgo17

O2 are blaming a global outage, however it seems to be mainly affecting O2 and companion networks and virtuals:-

https://www.ispreview.co.uk/index.php/2018/12/software-issue-triggers-major-o2-uk-mobile-data-outage.html

Three 4G is working fine here in NW UK.

mersey

Plusnet mobile ok,uses EE.

eDicky

The problems seem to lie with Ericsson:

"Ericsson says working with operators to solve network outages" - http://uk.reuters.com/article/us-o2telefonica-outages-ericsson/ericsson-says-working-with-operators-to-solve-network-outages-idUKKBN1O519G

plebeian

Not looking for a refund, but would we be able to break a contract (12m sim-only, no phone) on the basis of service not being provided without incurring a penalty?

sal_III

plebeian wrote: »

Not looking for a refund, but would we be able to break a contract (12m sim-only, no phone) on the basis of service not being provided without incurring a penalty?

What does your contract say?

I would be mightily surprised if it would allow for this. The best you can hope is some token compensation like giving you 24h for free or a GB or two of "free" data.

Browntoa

If you cannot still use data today put the phone in airplane mode then back on or simply reboot the phone.

Reading between the lines it was a failed software update or firmware update . They had to rollback the software I assume

[Deleted User]

Browntoa wrote: »

Reading between the lines it was a failed software update or firmware update . They had to rollback the software I assume

Apparently it was an expired certificate on a piece of Ericsson software which has been decommissioned now.