Order delivered late

Car1980

Ordered a batch of bespoke items from a website on 13th November. Needed them on 27th November and they arrived on the 28th. Client is not a happy bunny.

Website said in big bold letters "Items dispatched (not delivered) after 5 working days" and in small print (which I didn't notice)

"bulk orders may take longer"

Fair enough.

My problem is I got an email saying the order had been dispatched on 20th November (5 working days), so I told the client this, subsequently making me look a complete chump.

The supplier replied to my complaint and said something along the lines of "sometimes production don't have access to the terminal so the studio sometimes sends out faulty dispatch emails".

As if that's ok.

When I complained about this their response was "so what, your order wouldn't have been ready in time any way, so we don't see the relevance of the email".

I said I could have rung them up if I'd known they were going to be dispatched late and paid for overnight delivery.

Their response was "we don't do overnight delivery on bulk orders. So again, it wouldn't have made any difference. Have a voucher off your next order (of £200 or more)".

Their attitude is so lacking I'm doubting myself here (like an episode of One Foot in the Grave or something). Am I the one going nuts here?

theonlywayisup

B2B. 10 characters

boo_star

Client isn't happy?

So a B2B transaction rather than a consumer one?

Either way they don't guarantee a delivery date. You may have received poor service but there's presumably no consumer rights issue here and it doesn't seem that there is a breach of contract issue for a B2B transaction.

CakeCrusader

Did you let them know that you needed them before the 27th when you placed the order? They couldn't have done anything if they didn't know. boo_star's right, there's no consumer rights issue here, sorry.

forgotmyname

You should have made it very clear and part of your contract that you needed the goods by the 27th and that they would not be required/accepted if delivered after that date.

Is the issue that you told your client that they would be there on the 27th? You should not have done that until you had the goods in hand.

DoaM

forgotmyname wrote: »

Is the issue that you told your client that they would be there on the 27th? You should not have done that until you had the goods in hand.

That's the thing about business ... you often need to do a bit of "intelligent risk taking". If the supplier is one you've used previously, and they've generally been reliable, then you could have high confidence of delivery and so inform your customer (intelligent risk). If you had no history with this supplier then taking them at their word would not be sensible, so telling your customer anyway would not be an intelligent risk.

Jumblebumble

I suppose you will learn a lesson here as we did with Ebuyer
they took our money for next day delivery
The courier lost it and the Ebyers's response was that we needed to wait 48 hours till the courier had investigated before they would send another.
End result we will never spend another penny with Ebuyer however cheap they are

Regards JumbleBumble