Ebay item not as described & charged for return

fred7777

Hi

Can anyone help with ebay's latest version of the return system?

I bought an item for £3.95 (inc p&p)
The item is not correct (it's and electrical item which doesn't fit what it is listed as fitting)
I have followed ebay's process to contact the seller and request a return as the item is not correct.
If I use the return label provided I will be charged £3.05
If I don't use the return label I will have to pay for return
If I don't return the item ebay will close the case

But according to ebay "If the item was not as described, the seller is responsible for paying return postage costs."

ballisticbrian

It sounds like you used the option "doesn't fit" as in clothing, instead of "not as described."

theonlywayisup

Yes, it sounds like you chose the wrong option. You could try and ring eBay to explain you misunderstood the terminology and see if they are able to change the type of case. Failing that, you can close the case and open one in Paypal. Use Paypal Returns On Us for help with returns postage.

forgotmyname

My seller failed to supply a returns label for a faulty item, phoned ebay and they supplied one instead. Presume the seller will get the bill for that.

fred7777

Hi

Thanks for the replies, out of the available options I chose:

I received an item that wasn't as described

Ebay then provided a return label which it tells me will cost be £3.05 if I use it.

theonlywayisup

fred7777 wrote: »

Hi

Thanks for the replies, out of the available options I chose:

I received an item that wasn't as described

Ebay then provided a return label which it tells me will cost be £3.05 if I use it.

That's a glitch then.

Unless you are outside the 30 day returns period?

If you are less than 30 days, give eBay a ring and ask them what is going on.

Silvertabby

“ Hi

Thanks for the replies, out of the available options I chose:

I received an item that wasn't as described

Ebay then provided a return label which it tells me will cost be £3.05 if I use it.
Originally posted by fred7777

Are you sure you are reading the return label correctly? When I received an item NAD the return label said '£3.05 postage pre-paid' (or words to that effect). The post office certainly didn't ask me for any money.

theonlywayisup

Silvertabby wrote: »

Are you sure you are reading the return label correctly? When I received an item NAD the return label said '£3.05 postage pre-paid' (or words to that effect). The post office certainly didn't ask me for any money.

Just being a pedant here....the PO would NOT ask you for money. The label is always prepaid when supplied by eBay. The difference is, the seller is billed/has already paid or the buyer is billed (on their monthly invoice) once the label is used.

forgotmyname

Yeah, the label provided by ebay was pre-paid. Just dropped it off at the PO and got proof of postage. Probably not needed as it automatically tracks on ebay anyway.

Wonder what the seller will say when he gets the bill for that?

fred7777

Silvertabby wrote: »

Are you sure you are reading the return label correctly? When I received an item NAD the return label said '£3.05 postage pre-paid' (or words to that effect). The post office certainly didn't ask me for any money.

The website says:
Print a return label and dispatch the item back to the seller by 19 Dec, 2018. You'll be charged £3.05 through PayPal if you use this return label.

theonlywayisup

fred7777 wrote: »

The website says:
Print a return label and dispatch the item back to the seller by 19 Dec, 2018. You'll be charged £3.05 through PayPal if you use this return label.

Have you telephoned them yet?