Apcoa pcn

HKPHOOY

I'm hoping someone can help me with a PCN that's been passed to a debt collection company (DRP).


I received a reminder letter from APCOA on the 4th October 2018 for a contravention of 'Use of Private Car Park without a valid payment/permit.'


The PCN was from a ANPR system at Parkway Station on the 8th July 2018. 43 minutes duration.


It stated that 'As we have not received a payment or an appeal . . ." The fact is I had never received the initial letter so how could have I appealed.


I logged into their appeals section (07/10/18) and challenged on the grounds that the contravention didn't take place (below).


I don't dispute that I drove through the car-park as I dropped my wife to the station to collect the bus which from entering the car park would have only taken 3-5 minutes. There's two entrances so drove through one and exited the other to go to the shops returning 40 minutes later. However only the one camera picked me up entering and exiting so there's a problem with their processing software or something!


In summary, I didn't park the vehicle as I just dropped my wife to the station.


APCOA emailed me on the 2nd November to advise that my appeal section was blank. It's feasible I may have pushed back on the web refresh so I don't think they're playing silly sods with my online appeal as it's auditable.


I wrote to them on the 5th November outlining the above but then received a letter from DRP on the 27 November 2018 requesting payment as the debt collection had been passed to them.


I received no further correspondence from APCOA to advise my appeal wasn't successful, or it could be they didn't receive it.


There's no number to call APCOA on so what can I do next? I'm always willing to take my medicine but in this case I didn't even park my vehicle.


Best Regards

Fruitcake

Since this is at a railway station, byelaws probably apply. This means that CRAPCOA cannot take you to court. Only the train company or landowner can do this, and only within six months.
CRAPCOA can't pass them your details so they should never know.

Never ever 'phone a parking scammer.

Ignore debt collectors.

You can either play snail mail ping pong with the scammers by asking questions every two or three weeks until six months are up, or you can ignore it unless you get real court papers.

All the information you really need is in the NEWBIES thread just underneath where you clicked on the button.

Please also complain to your MP about this unregulated scam. You should also complain to the DVLA that CRAPCOA unlawfully obtained your data because their unfit for purpose ANPR system failed to detect two visits and counted it as one.
This is known as double dipping, and is very, very common. So common in fact that the UK Government has banned councils from using ANPR for car park monitoring, but unregulated scammers use these flaws to generate an income.

HKPHOOY

Hello Fruitcake,


Thanks for the reply, much appreciated.


OOPs. I already called the debt collectors as needed to vent, very brief call with me recommending another career choice for the chap on the end of the phone!


Is it six months from the PCN being issued?


Is it best to write to them again outlining what I stated in my previous post - just so that I have something to lean on if it does go to court?


I will write to my MP and the DVLA as it's just not on, especially if these get sent to people who are vulnerable and either pay or suffer the stress of dealing with these people.

Redx

ignore the debt collectors, NEVER phone them either

the 6 months is from the date of the pcn , seeing as BYLAWS apply

complain to all and sundry , but let this time out after 6 months


complain to the BPA AOS by email and mention the lack of a POPLA code as a breach of the BPA CoP


give them a brief timeline and copies of all paperwork

HKPHOOY

Hi forum,


I've received another letter from DRP. Extract from letter.


About the parking charge
Thank you for your communication regarding the above Parking Charge Notice (PCN)


The time to challenge the charge has now expired and therefore access to an Independent Appeals Service is no longer available.


However, In order to resolve this matter, I will offer the following comments as to why this PCN was correctly issued and is still payable.


My Findings
The site in question is subject to terms and conditions, which are stated on signs throughout the area. Those signs state that all drivers must make a valid payment to park


On 08/07/18 the vehicle was parked without a valid payment for parking being made and the PCN was correctly and legitimately issued as a result


blah blah . . . must pat by the 17/12/18


In respect of communication I only called once and didn't confirm I was the driver. The call was brief as the arrogant sod on the phone ruffled my feathers within 10 seconds so told him what I thought and hung up.


Shall I just hold my nerve and ignore? Do I need to respond to DRP advising I won't be paying and will be robustly challenging this throughout the process.

Redx

we dont care what DRP say, we never do and their "my findings" templates are boring after over 10 years


IGNORE


nobody here is interested in any debt collector letetrs, all the regulars ignore the wording as irrelevant, which is what you should do


they are sc@mmers , liars and cheats and hopefully the new bill by Sir Greg Knight will put them out of business, because its NO WIN , NO FEE for them