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Faulty phone - Carphone Warehouse refuse refund

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Comments

  • Swipe
    Swipe Posts: 5,998 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    This is why you should always use a credit card for expensive items. Save your debit card for grocery shopping.
  • yidman100
    yidman100 Posts: 20 Forumite
    It's a fair point about a credit card.

    I have received a glimmer of hope via one of the three avenues I've been pursuing. I'm going back into store tomorrow, will report back.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yidman100 wrote: »
    It's a fair point about a credit card.

    I have received a glimmer of hope via one of the three avenues I've been pursuing. I'm going back into store tomorrow, will report back.

    If you go in with the understanding you aren't entitled to anything, then any form of resolution is a bonus and hopefully the lesson will have taught you something.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    theonlywayisup wrote: »
    If you go in with the understanding you aren't entitled to anything, then any form of resolution is a bonus and hopefully the lesson will have taught you something.


    He absolutely is entitled to something, as the phone is clearly faulty, so resolution isn't a bonus, but it may not be the refund that the OP wants.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    agrinnall wrote: »
    He absolutely is entitled to something, as the phone is clearly faulty, so resolution isn't a bonus, but it may not be the refund that the OP wants.

    Yes, I agree, I didn't word that well.

    What I am saying is that this isn't a consumer purchase and as such he would need to see what rights he has under B2B. If he goes in as a consumer, then a resolution is a bonus.
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I just happened to use my business card
    That sounds very much like a business purchase though . .
  • pmduk
    pmduk Posts: 10,695 Forumite
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    yidman100 wrote: »
    It's a fair point about a credit card.

    Just ensure it's a personal card, without a business name on it!
  • yidman100
    yidman100 Posts: 20 Forumite
    All sorted. In the end both Resolver and a prolonged Facebook chat both delivered info I could take into store to show I was entitled to a refund.

    Lesson learned:

    - Use a credit card!
    - Know your rights and don't let store policy dictate otherwise.
    - Don't listen to the nay sayers on forums. Opinions aren't facts!
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yidman100 wrote: »
    All sorted. In the end both Resolver and a prolonged Facebook chat both delivered info I could take into store to show I was entitled to a refund.

    Lesson learned:

    - Use a PERSONAL credit card!

    I corrected it for you.
  • yidman100
    yidman100 Posts: 20 Forumite
    Haha, yes ,ok.
This discussion has been closed.
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