Do Capital One have an email address? (Proof of ID on longstanding account)

SpiralGalaxy

Hi all,

I got married and changed my address recently. I've had a Capital One credit card since 2011. I destroyed the card and hadn't been using it except to make some payments to it, but I wanted to use it for a Christmas purchase.

So I called their Customer Services in order to order a new card and, after changing my details on their system, they then told me I couldn't have a new card until I proved my new address and provided my marriage certificate. I was told this would take them about a month to process. I cleared security questions dating back to 2011 and it seems odd they'd change my details but not give me a replacement card without (apparently) being sure I am who I say I am, but anyway...

This is fine, except I only have a scanner and they're giving me a PO Box or fax number. Does anyone have details of an email address I can scan these documents to? It would make things a lot easier.

Willing2Learn

I don't believe they have an email address. Do you have access to a fax machine at work?

SpiralGalaxy

Willing2Learn wrote: »

I don't believe they have an email address. Do you have access to a fax machine at work?

Thanks for your reply. They might have the facility on one of the fancy photocopiers, but I'm not back in the office until the New Year.

Technological troglodytes...:/ Maybe I should skip a few instalments and let them prove my identity instead.

eskbanker

There are online fax services which allow sending of files from PC/tablet/mobile to a fax number, such as https://www.efax.co.uk/ (which offers a free trial) - other such services are available, Google 'free online fax' or similar....

Red-Squirrel_2

Probably simpler and quicker to just cancel the capital one account and just apply for a new card!


You'll save money if you go for a 0% one too.

SpiralGalaxy

eskbanker wrote: »

There are online fax services which allow sending of files from PC/tablet/mobile to a fax number, such as https://www.efax.co.uk/ (which offers a free trial) - other such services are available, Google 'free online fax' or similar....

Thanks. I was hoping to avoid using third party sites, but I've done it with efax. Probably the quickest way.

I don't get why they'd change my details and then ask for proof -- that is super !!! backwards.

Edit: the fax number they gave me doesn't work. (0115 843 3438). At least not when I try to use it via efax (441158433438).

Edit: I called them and they don't have a fax number apparently. Post only.

Why do I bother with these clowns? That's an hour of my life I won't get back.

eddddy

SpiralGalaxy wrote: »

I got married and changed my address recently.

So you mean you phoned them to say you've changed your name, as well as your address - and at the same time, you're asking them to send you a new card.

Taking a step back, I guess it's not surprising that Capital One are doing some rigorous checking.

Otherwise it would be a great way to commit fraud.

SpiralGalaxy

eddddy wrote: »

So you mean you phoned them to say you've changed your name, as well as your address - and at the same time, you're asking them to send you a new card.

Taking a step back, I guess it's not surprising that Capital One are doing some rigorous checking.

Otherwise it would be a great way to commit fraud.

Not complaining about needing evidence, just the 19th Century way they're asking me to do it. I have everything they require, but they'll only take photocopies, and only by post. I work in local government where technology tends to hearken back to the stone age, and we have more ways for you to get that information to us than a massive financial institution.

I am annoyed that they didn't request proof before changing my information, though, as I've been told I could still have used the card in my maiden name and have had it sent to my old address (family home). Because they've done it backwards, I cannot use the account at all for at least a month.

I'll just pay off the card and cancel the account. By the time I get the replacement, what I wanted to use it for will be long gone anyway.

Samsung_Note2

Just make sure you now check your Capital one credit reference agency info...Credit wise.

Odd things can happen when you close accounts...like reporting your in arrears/missed payments and owe a balance from 8 years back,that kind of random clap trap.

Worst credit card company ive ever dealt with.