Faulty radiator installation costs

corleone8400

Hi All,

I am looking for a bit of advice regarding a faulty radiator I purchased from an online retailer for the amount of £180.

The cost of removing the old radiator and installing the newly purchased radiator was £120. After installation, I noticed a leak coming from the new radiator and contacted the retailer who arranged for a replacement to be sent to me. However, I have had to pay £120 again to have the faulty radiator removed and the replacement fitted.

I have asked the retailer to pay for the Labour costs of £120 for removing the faulty radiator/replacement fitting as this was not my fault that I have had to incur this cost, but they have advised that the most they will pay is £50 as a gesture of good will.

I have read online that the sale of goods act covers against consequential losses due to faulty items. What is the best way to approach the situation?

pinkshoes

How good are your DIY skills?

You can buy a freeze pipe kids for under £20 to do the job.

https://www.screwfix.com/p/rothenberger-tradesmans-pipe-freezing-kit-8-28mm/95208?tc=UT7&ds_kid=92700022861142065&ds_rl=1241687&ds_rl=1245250&ds_rl=1244066&ds_rl=1249796&ds_rl=1245250&ds_rl=1249481&gclid=EAIaIQobChMIvIHVsJb63gIVGOJ3Ch3uXAhoEAQYAyABEgJBLfD_BwE&gclsrc=aw.ds

Obviously this doesn't answer your Q but is a feasible option that could be done for the £50.

corleone8400

Thanks pinkshoes, but I have already had the replacement fitted by a plumber.

neilmcl

pinkshoes wrote: »

How good are your DIY skills?

You can buy a freeze pipe kids for under £20 to do the job.

https://www.screwfix.com/p/rothenberger-tradesmans-pipe-freezing-kit-8-28mm/95208?tc=UT7&ds_kid=92700022861142065&ds_rl=1241687&ds_rl=1245250&ds_rl=1244066&ds_rl=1249796&ds_rl=1245250&ds_rl=1249481&gclid=EAIaIQobChMIvIHVsJb63gIVGOJ3Ch3uXAhoEAQYAyABEgJBLfD_BwE&gclsrc=aw.ds

Obviously this doesn't answer your Q but is a feasible option that could be done for the £50.

To do what job, remove and replace a radiator? I don't think so.

bris

corleone8400 wrote: »

Thanks pinkshoes, but I have already had the replacement fitted by a plumber.

You just close the valves, put a tray under the radiator, drain it then change it, simple, no need for a full drain down and you don't freeze it.

corleone8400

Thanks guys I will try that next time :rotfl: but I am looking for advice on how to claim back my costs from the retailer for the labour charges i had to pay

neilmcl

corleone8400 wrote: »

Thanks guys I will try that next time :rotfl: but I am looking for advice on how to claim back my costs from the retailer for the labour charges i had to pay

I'd take the goodwill offer. Too much hassle and time spent trying to get anything more, unfortunately.