New Recall of Vauxhall Zafira Cars

168hourweek

HI

Got a letter from Vauxhall saying I need to book my car in for urgent work

Phone the local dealer the same day

They said they were having lots of called and would phone me back

3 days later no call so rang them

He said he had a long list of owners to phone back but could give me a date for 8 weeks time(tried 3 dealers)

That sounds urgent to me

Emailed Vauxhall and they said dealers are independent and have no control over them

Told them my local garage could do it that weel if Vauxhall paid them

They declined

Any comments

[Deleted User]

Any comments?


Depends on what the recall if for.

AdrianC

Of course Vauxhall won't pay for your local garage to do the work.

And there's a lot of Zafiras out there, so any recall is going to result in a flood of calls and a backlog of bookings.

I presume this is the Zafira B heater fan resistor recall? There was a new one issued at the end of last month, affecting nearly 50,000 cars nationally.
https://www.which.co.uk/news/2018/10/urgent-vauxhall-recall-affects-more-than-40000-zafira-cars-in-the-uk/

This extends the 2015 recall for the same thing, affecting 235,000 cars. There's been a lot of press coverage, yet 30,000+ cars have not gone in for that. Out of the c.280k cars affected by the recall now, there have been... ~160 fires. About 0.05%, one car in every 2,000. AIUI, the ones most likely to catch fire are those which have had poor quality aftermarket resistors fitted after previous failures.

So... if your car has been on the road this long without going up in flames, what are the chances of it becoming a problem in the time before this precautionary recall is actually carried out?

168hourweek

Hi

You miss the point

Vauxhall express in the recall letter the importance and urgency of the matter but are unwill in do anything to expedite this matter

The tone of the letter put a fear in the owners mind which no one else seems to care about

[Deleted User]

Is the recall the fault by Adrian it is it something else?
Post a link to a copy of the letter.

AdrianC

168hourweek wrote: »

You miss the point

I don't think I do. But I think you might be...

Vauxhall express in the recall letter the importance and urgency of the matter but are unwill in do anything to expedite this matter

30,000 of the original 230,000 didn't bother in three years. That's different to a few weeks delay because the workshop's fully booked.

The tone of the letter put a fear in the owners mind which no one else seems to care about

There's a difference between "caring" and "being able to fit you into the workshop tomorrow"... Bear in mind they also need to PDI new cars, service cars, repair cars at the same time... How many people would accept their "Ohgawd, my three month old car won't start and the dash is lit up like a Xmas tree!" phone call to get "Oooh, we're a bit busy on a recall for people with decade-old cars that they bought fourth hand, but I think we should be over them by February?" as a response?