Faulty TV out of 1 year warranty

spudmurphy

Hi

I purchased a brand new Sony TV on 16/01/17, it came with a Sony 1 year warranty.
Three weeks ago it stopped working after only 22 months.

Both the retailer and Sony have said they can not do anything as the warranty has expired. Sony saying that they cannot do anything after the warranty runs out and any repairs done will be at my expense.

I remember seeing Martin Lewis on TV a few years ago saying that large electrical goods such as TV's should be expected to have a life expectancy of around 5 years if looked after and not abused.

Is it worth going back to Sony and being persistent and if so does anyone have experience of the correct wording I should use in my email to them.

Thanks in advance

Aylesbury_Duck

I think that after this period of time, the onus is on you to prove an inherent fault. You can commission an inspection and report and if that shows an inherent fault, you have a case.

shaun_from_Africa

spudmurphy wrote: »

Is it worth going back to Sony and being persistent and if so does anyone have experience of the correct wording I should use in my email to them.

Not really.
The only obligations that Sony have are to abide by the terms and conditions of their warranty and if they have told you that as this has expired then they are not going to do anything, that's probably it as far as they are concerned.


Following on from what Aylesbury Duck stated, once you can prove an inherent fault, it is the retailer that you have to pursue for a remedy using the rights granted by the Consumer rights act.

[Deleted User]

Why would anyone buy a tv with a one year warranty? John Lewis TVs have a 5 year warranty and rich sounds have 6 years with no extra charge.
Consumer law should cover you as a tv should last a lot longer than yours had.

neilmcl

Deleted_User wrote: »

Why would anyone buy a tv with a one year warranty? John Lewis TVs have a 5 year warranty and rich sounds have 6 years with no extra charge.
Consumer law should cover you as a tv should last a lot longer than yours had.

I believe you've answered your own question.

cjv

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Apparently you have a 2 year warranty under EU law with the retailer, so be sure to start any claim before the 24 months is up!

agrinnall

neilmcl wrote: »

I believe you've answered your own question.

Yes, but the answer is wrong. The real answer is that buying from JL or RS gets you protection over and above what is available from the CRA, so it makes sense to buy from one or other unless there is a significant price difference by buying elsewhere (and in that case, do a JL price match if you can).

neilmcl

cjv wrote: »

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Apparently you have a 2 year warranty under EU law with the retailer, so be sure to start any claim before the 24 months is up!

Oh please, not this one again :rolleyes:

cjv

neilmcl wrote: »

Oh please, not this one again :rolleyes:

"Apparently"

societys_child

cjv wrote: »

"Apparently"

It's 6 years in the UK. Trouble is it's not actually a warranty . .