Copies of past electric and gas bills

JollyHolly

I left my energy provider in September. My account appeared to be £300 in credit. When I asked for the credit, they said it was £250 in debit. I asked for copies of the bills to verify this, as I can no longer access my account. My provider has ignored my emails.
I was only with them one year, and I think they may be right that I owe them money. I don’t want to get a bad credit rating by not paying my bill, but I would like to check the details before paying.
Should I keep pestering them for the bills, pay up to keep a credit rating, or keep quiet?
Thanks

Owain_Moneysaver

Pester! (10 characters)

System

JollyHolly wrote: »

I left my energy provider in September. My account appeared to be £300 in credit. When I asked for the credit, they said it was £250 in debit. I asked for copies of the bills to verify this, as I can no longer access my account. My provider has ignored my emails.
I was only with them one year, and I think they may be right that I owe them money. I don’t want to get a bad credit rating by not paying my bill, but I would like to check the details before paying.
Should I keep pestering them for the bills, pay up to keep a credit rating, or keep quiet?
Thanks

Hi - welcome to the forum. Credit/debit balances mean nothing unless based on actual meter readings - and then only on the date that reading was taken. Have you received a Final Bill from the supplier? You are entitled to one.

Xbigman

If you have your meter readings from when you joined your last supplier or even the final bill from the one before that, and you know the unit rates that applied you should be able to work out roughly what you've spent and paid over a year. Certainly within the £450 margin you currently have.


Darren

Robin9

JollyHolly wrote: »

...................... My account appeared to be £300 in credit. .....................................

The important word here is "appearing". The balance you see on line can be misleading. It is the balance of debit/credit from the last bill plus the DD's received in that period. It generally does not include the cost of the energy/standing charges/VAT since the last bill was produced - it some cases that can be three months ago.

The general advice here is to read your meters at least monthly, keep your own records, use a simple spreadsheet , read and understand your bills, get estimated bills corrected. Five minutes a month will save you the need to ask your question.

matelodave

You should always download and save PDF copies of your bills - you dont have to print them.

as Hengus says, you should have had a final bill from your supplier which should have the same meter readings as the one your new supplier is using - you did give the new supplier a reading didn't you.

As said above, you should be able to do your own sums to work out what you owe.

You should get into the habit of reading your meters evry month, saving the readings, send the readings into your supplier and checking that your bills and on-line statements are up to date and using the readings that you are giving them. Get them corrected if the supplier is using extimated readings.

Finally SAVE copies of them for your own records so you've got eveidence for when their systems crash or you get locked out - it saves a lot of hassle in the future