Aqua refer a friend

crumpetman

I opened an Aqua reward card account recently and I am sure during the application it gave me a code or link to provide to my friends to refer them. The reward was £25 each.

I failed to make a note of the link and there seems to be no way of retrieving it. It does not show in my online account, emails received from aqua or newday and not in any paperwork received. I phoned their help desk and was told it cannot be provided to me again, they have no way of finding it!

Has anyone else experienced this issue and found a resolution?

On a different matter but aqua related, where does it show the accrued cashback reward? Help desk said it is on my statement but it is not, I can only think the paper statements are different to the online statement.

ywlgy

I don't remember I was given such link when I signed up last year.

The earned cashback is shown on the paper statement. The paper statement should be the same as the online pdf version (not the simple one under 'statement' tab)