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Gumtree - Message Problem

When I get an email from a Gumtree customer who wants to buy something I'm selling and I reply, my reply immediately disappears off the screen so the person never receives it! I have done everything Gumtree has asked me to do eg clear my caches and cookies. I have used various browsers and tried sending messages from my ipad. Gumtree doesn't seem to be able to help me with this problem any more and have given up! I am now in the process of changing my ads over to Preloved.
Any ideas would be appreciated?

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