Anyone saved with Tandem?

dllive

Im looking to start a fixed savings account with Tandem. https://tandem.co.uk/fixed-saver
Has anyone any experience with them? Do they offer good customer support etc?
Thanks

Annieddiva

Hi there - I've just opened a 1 year Fixed Saver account with them, and so far so good, just awaiting text message confirmation that they've received the funds, altho I'm expecting little interaction with them after this until my account matures (my preference!), there's feedback here but not about their savings products -https://uk.trustpilot.com/review/tandem.co.uk
and another interesting article from April here if useful -
https://www.thisismoney.co.uk/money/saving/article-5612935/Tandem-Bank-launches-savings-accounts-paying-2-3.html

dllive

Thanks. I created an account with them last night (although havnt deposited any money yet). I gotta say - the process was very simple and they dont have the 'feel' of a normal bank.

1974Stephen

Hi. Can only speak about their credit card offering. Customer service is a disgrace. I was to get amazon voucher and asked why I had not got it. They wanted me to send an email as proof. The email they had sent to me saying I was to get the voucher in the first place. AVOID.

Annieddiva

Hi - well no news today from Tandem to confirm that they received my funds last night - and I tried to call them from work and their phone lines are switched off unexpectedly in the voicemail message, so will have to register with Twitter to contact them - as I expected an immediate reply.....

Annieddiva

Just seen this on Twitter - Tandem Customers: Apologies - We're experiencing technical issues with the customer service phone lines today. In the meantime, you can use in-app chat for app and savings queries. You can still call about serious card issues on 020 3370 0970 (option 1). Thanks for your patience.
Helping to build a better future with money. Customer service queries: hello@tandem.co.uk 9am - 6pm
-not sure if this is Mon-Fri - will find out tomorrow....yikes....

veryintrigued

Opened and deposited 3k into a two year fixed an hour or so ago.

No sign of funds just yet but won't worry until early next week.

veryintrigued

veryintrigued wrote: »

Opened and deposited 3k into a two year fixed an hour or so ago.

No sign of funds just yet but won't worry until early next week.

My account (via the app) looks to be funded now.

dllive

Yes, my funds are now showing.
So far so good.
The only negative thing so far is that - just after I registered - the 'email me my details' link didnt work. Also, there doesnt seem to be anywhere to log on to the website. Im used to having a dashboard or something where I can see all my details. Maybe they want to force everyone to use their app instead.

Annieddiva

Phewee - yep my funds are finally now showing via the app today! What a relief...they were so quick to text, just expected an update on funds arriving safely sooner lol

Brynboy60

Hi, I'm very interested in a fixed savings account with Tandem. My first concern is the fact that I have to supply Tandem with my secure account access details, something that we are always warned not to do.
My second concern is that the experience of others on this forum doesn't fill me with confidence on the communication side of things. I would be very worried about passing over my savings to a faceless organisation in an extremely cyber environment. I'd like some direct assurance from Martin Lewis that this bank is safe and above board...Martin, any comment please?