Glide energy issues

napnap

Hi all, I have a bit of an issue with Glide energy that I'm looking for help with. I moved into a rented house - the previous tenants used Glide. I attempted to switch to a different supplier, but was told that I couldn't switch until after the end of the first month. I eventually switched at the end of the second month, submitting a closing meter reading and paying all bills.

A month or so later, Glide emailed to say that as I'd used more energy than expected, there was a debt on the account of £800 that still needed to be paid. The closing reading on the bill for the gas meter was much much higher than the reading I gave. Having checked the email I sent, the reading we gave (with photo of the meter) is completely different to what's on the bill. Looking at the meter readings, the meter is still lower now than the reading Glide say I gave!

I complained, and Glide said that they'd put the payment on hold and that we had to open a dispute with the new supplier and they'd correct the bill. I did so, and the new supplier confirmed they'd sent the correct opening reading they had to Glide. Three weeks later and Glide have taken the payment (+ a late payment fee!!). After phoning them, they say they've received nothing from the new supplier, but the new supplier is adamant that they've contacted Glide.

So now I'm £800 down and Glide say they can't do anything until they get a corrected reading from the new supplier. How do I go about fixing this?!

D_M_E

Glide are not and never have been an energy supplier.

If the payment was taken from your bank account tell the bank you want it back becaquse it was NOT authorised by you.

Next, write a letter to Glide headed COMPLAINT in big bold letters detailing your position.
Give them your opening reading(s) and agreed closing readings with your new supplier, and the dates of supply start and finish with their services, and ask them for a detailed bill which you will pay once you receive it PROVIDED it agrees with the 2 readings.

As for escalating it further I don't know where you could go, save to find out who the original supplier actually was and complain to them then escalate to the Ombudsman.

£800 for a month's supply if simply put extortionate unless you are living in a 50 room mansion.