Opened HSBC account 3 weeks ago but still unable to access online banking

bluehydrangeas

I opened a HSBC bank account recently. It was the standard bank account (not Advance). I opened it planning to take advantage of £75 switching incentive. I received the card for the account on the 31st of October. Upon trying to register for online banking on the HSBC website and app, I quickly discovered that I could not register without a telephone banking security number. I received another letter a few days after receiving the card. This letter included a form which I was requested to sign and send back to HSBC. This letter stated that upon receipt of the form, I would be sent a telephone security number within 8 days. I sent the form off on November 7th. It has now been almost 2 weeks and I have still not received a telephone banking security number in the post. I am hence unable to access the account online or via the HSBC app. I have been unable to proceed with the switch as a result. There is a 30-day time limit for the switch to be actioned in order to receive the incentive. It seems I am now unlikely to receive it. Has anyone else experienced similar problems getting a telephone security number from HSBC?

datz

bluehydrangeas wrote: »

This letter stated that upon receipt of the form, I would be sent a telephone security number within 8 days. I sent the form off on November 7th. It has now been almost 2 weeks and I have still not received a telephone banking security number in the post.

It's been a while for me, but I have a vague recollection of HSBC (M&S / First Direct) requiring you to phone in to customer services and create your telephone pin during that call (normally as part of the debit card activation process).

Motormad

You’re not alone,my wife and I opened the same accounts at the end of September after being turned down for a joint advance account.Both sole accounts were accepted straight away online,I can’t remember the exact timeline but have welcome letters dated first day of October,my telephone banking letter is dated the 22 nd.My switch was completed middle of October and paid in the required funding.I wasn’t too bothered about access in a hurry but still cannot get onto the mobile app to transfer money out. It seems very complex,it speaks of a physical security key and a digital version but I can’t seem to get registered to use either.The incentive was paid promptly so that is the main thing and if I remember correct I instructed the account switch in the original application.I believe the offer ends on the 25th so you best call and try to get the switch started pronto.

Katiehound

Are you near a branch? When I opened my HSBC account a couple of years ago I went into the branch and it was done and dusted within a couple of days.

Over62

It took a while for me to realise that I had to register for telephone banking to be able to register for internet banking. How weird is that? I applied for a switch from RBS to be made on 23 November but have had no communication from either HSBC or RBS about it. I tried the telephone banking to find out what was going on and even though I know I put the right details in the phone, I was told my ID number was blocked after the second attempt. I have just spend half an hour on the phone, got the ID number unblocked (allegedly) and been told that they don't know if the switch is progressing as the Switch team finish at 6.00pm. What is the use of a late service if they don't have all the information?

Not impressed.