payday type loans - advice please

twhitehousescat

assisting a neighbour with mental health and financial problems , the company in question is provident credit

reason for claiming back interest is:

multiple roll over loans
person was on ESA , provident rep filled form in to say in full time work
rep wrote down that person had lived in property for 3 yrs + , he had lived there for less than one yr

what is standing out and hitting me in the face is his payment book , APR changes from 515% to 272% on different ones

on several of the loans , the book does not show (omitted) the APR , , the interest payable , just the total amount


so far we have made a complaint to provident and separately asked a SAR asking for details of all loans APR and interest charged .

provident are dragging there feet

regarding the payment book , he does not remember signing forms , if he did , then no copy was given to him , is it a requirement that the payment book should show cash advanced, interest charged , total , APR , number of weeks

DCFC79

When was the SAR put in ?


Maybe time for a complaint or the ombudsman.

twhitehousescat

just short of 28 days , but they are being akward , even tho full name / address / ref number etc given they are asking for more info

its actually the legally of omitting to put all details on payment book

DCFC79

twhitehousescat wrote: »

just short of 28 days , but they are being akward , even tho full name / address / ref number etc given they are asking for more info

its actually the legally of omitting to put all details on payment book

I suspect your next step is to submit a complaint.

twhitehousescat

yes it has already been mentioned to them , I have tried CAB and national debtline , but cannot get a reply , as to legality of omitting info , I need conformation before pursuing this avenue , and if relevant , complaint t who

DCFC79

twhitehousescat wrote: »

yes it has already been mentioned to them , I have tried CAB and national debtline , but cannot get a reply , as to legality of omitting info , I need conformation before pursuing this avenue , and if relevant , complaint t who

Someone more knowledgeable will reply.

twhitehousescat

thanks , webchat at national debtline useless , saying to contact trading standards , that action will not get refund

DCFC79

twhitehousescat wrote: »

thanks , webchat at national debtline useless , saying to contact trading standards , that action will not get refund

I hope it gets sorted.

twhitehousescat

trading standards cannot help , refer back to cab , who refer to national debtline , wsho refer to ,TS

twhitehousescat

multiple instances of this



no apr stated , amount of interest not shown

its the legality of this I need to establish , the person does not recall being given a carbon copy of agreement , in fact he is sure he did not sign for some loans

twhitehousescat

ok , more info has come to light , when the guy was down to £31 on his final loan , he found this on his credit report



he contacted his local office , but the manager spoke down to him and hung up the phone

he contacted provident directly , they covered up the fact that one of there agents had fraudulently taken a loan (money) in his name , stating it was a mistake

they palmed him off , stating they would close his accout and wipe off £31 still owing

this in itself shows that agents can and DO deaudulantly fill in and alter application forms and do not do due diligence checks , apart from muttering the mug will never know

wish I had known about it at the time