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Help for a friend - Child Benefits guidance

Hey guys,

A girl/lady that I've known since school has recently come back into my life and feel compelled to try and help her… so, she has 2x young children (both under 10 iirc) with her former partner but he isn't really interested, just keeps dipping in and out of hers and their kids' lives by phone - I'm talking 9 months plus at a time. He doesn't voluntarily give her any financial support – he's said he would over the phone, makes an effort for a couple of weeks/months and then it all goes quiet. It’s not consistent.

She's a full-time government employee, but works really hard :D She hasn't done anything but fill out some kind of web-form, I think she's too proud to really get serious about it. I'm sure she must be entitled to some sort of state support if her ex isn’t going to help her?

I'm completely green with all of this and I know she would never come on here and ask. Is there any sort of natural starting point – does she have a case even?

Thanks.

Comments

  • poppy12345
    poppy12345 Posts: 18,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    With no information about what exactly is being claimed regarding tax credits and what her earnings are then it's impossible to help.
  • Alice_Holt
    Alice_Holt Posts: 6,094 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    "She hasn't done anything but fill out some kind of web-form"

    For what?
    Alice Holt Forest situated some 4 miles south of Farnham forms the most northerly gateway to the South Downs National Park.
  • Thanks people! She's earning around 26k if I was to hazard a guess? I'd need to ask her about specific tax credits.

    @Alice Holt, is there not a checker on the .Gov website? I think that was a workplace colleague advising her...
  • poppy12345
    poppy12345 Posts: 18,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    slipd wrote: »
    Thanks people! She's earning around 26k if I was to hazard a guess? I'd need to ask her about specific tax credits.

    @Alice Holt, is there not a checker on the .Gov website? I think that was a workplace colleague advising her...
    Guessing and thinking doesn't help anyone give any advice. Please either ask your friend what she earns and claims and come back with all the correct details or ask her to post the question herself, if she wants advice. Third party information is always the worst.
  • poppy12345 wrote: »
    Guessing and thinking doesn't help anyone give any advice. Please either ask your friend what she earns and claims and come back with all the correct details or ask her to post the question herself, if she wants advice. Third party information is always the worst.
    Fair do's. I'll see her tomorrow and ask :)
  • Mojisola
    Mojisola Posts: 35,574 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    slipd wrote: »
    is there not a checker on the .Gov website?

    She could try this -
    https://www.entitledto.co.uk
  • Alice_Holt
    Alice_Holt Posts: 6,094 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Is she in a Universal Credit area?

    Does she rent?

    Does she have childcare costs?
    Alice Holt Forest situated some 4 miles south of Farnham forms the most northerly gateway to the South Downs National Park.
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