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Car Shop Service Plan
Hi,
Hoping someone can help.
My mum bought a Kia Cee’d in May 2016 From Car Shop and also bought a service plan with it (£390) now she initially thought the service plan was paid for up front (it wasn’t it was set up for DD at £10 a month).
Now in November 2017 the car had a service no problem. Gone to call them to today to book in for this year and the plan has been cancelled. So checked all her documents and found out she’d Had it set up on DD (again she was adamant that it was paid for up front but hey ho it’s on monthlies).
Checked all her documents and found the address on the invoice car shop had for her is totally 100% wrong. Not even close. An address about 50 miles away. Never lived there or anywhere near it.
So clearly for whatever reason the £10 dd has been missed and the letters from Car shop have been going to this random address, possibly including the one where car shop have said “hey you missed a payment, call us before we have cancel the service plan!”
So I’ve called car shop back and explained this and they told me the business manager needs to call me. The Manager calls me and basically tells me she needs to pay for her service this year and set up a new plan at £17pm afterwards.
Now my argument is that with the address being wrong my mum has no opportunity to get a letter sent to her asking her to put the DD situation right, but he brushed that off as a minor clerical error (excuse me??) and said she needs to pay this year now.
Now I know she shouldn’t have missed the DD and should be paying more attention to her account and invoices etc... (I’ve had a go at her because I get lumped with sorting things out for her) but to me, shouldn’t car shop be taking this serious? The logbook thankfully is in the correct address which suggests car shop have made a massive error and frankly don’t seem interested in rectifying this, I mean we have no idea what letters have been sent and what content they contain!
Is this something covered by GDPR? I honestly expected an apology and offer of a free service (plus the money back that’s sitting in her pot for the service which I estimate is around £100-£120. Not to be told you need to pay £200+ for the service and then pay £17pm because we’ve changed our service plans when ultimately they’ve got the wrong address? Please help!
Hoping someone can help.
My mum bought a Kia Cee’d in May 2016 From Car Shop and also bought a service plan with it (£390) now she initially thought the service plan was paid for up front (it wasn’t it was set up for DD at £10 a month).
Now in November 2017 the car had a service no problem. Gone to call them to today to book in for this year and the plan has been cancelled. So checked all her documents and found out she’d Had it set up on DD (again she was adamant that it was paid for up front but hey ho it’s on monthlies).
Checked all her documents and found the address on the invoice car shop had for her is totally 100% wrong. Not even close. An address about 50 miles away. Never lived there or anywhere near it.
So clearly for whatever reason the £10 dd has been missed and the letters from Car shop have been going to this random address, possibly including the one where car shop have said “hey you missed a payment, call us before we have cancel the service plan!”
So I’ve called car shop back and explained this and they told me the business manager needs to call me. The Manager calls me and basically tells me she needs to pay for her service this year and set up a new plan at £17pm afterwards.
Now my argument is that with the address being wrong my mum has no opportunity to get a letter sent to her asking her to put the DD situation right, but he brushed that off as a minor clerical error (excuse me??) and said she needs to pay this year now.
Now I know she shouldn’t have missed the DD and should be paying more attention to her account and invoices etc... (I’ve had a go at her because I get lumped with sorting things out for her) but to me, shouldn’t car shop be taking this serious? The logbook thankfully is in the correct address which suggests car shop have made a massive error and frankly don’t seem interested in rectifying this, I mean we have no idea what letters have been sent and what content they contain!
Is this something covered by GDPR? I honestly expected an apology and offer of a free service (plus the money back that’s sitting in her pot for the service which I estimate is around £100-£120. Not to be told you need to pay £200+ for the service and then pay £17pm because we’ve changed our service plans when ultimately they’ve got the wrong address? Please help!
0
Comments
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What content they contain? Your service is due or you have not paid for your plan and you need to pay.
But the people at that address wont have a clue who you are.Censorship Reigns Supreme in Troll City...0
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