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Is this how it works??

Eve75
Eve75 Posts: 5 Forumite
Fourth Anniversary
in Consumer rights
I bought myself a pendant online just over two weeks ago online, payed by paypal (not ebay), it was dispatched RoyalMail48 Tracked(with signature) the tracking for the last 10 days has not been updated just saying 'we have your item, its on its way' contacted the retailer who has informed me its not a guaranteed service and to try and sort it with Royal Mail, rang Royal Mail who says they cant offer an explanation on whats happened, but the retailer can make a compensation claim against them. The retailer has informed me that after 28 days they will indeed claim with Royal Mail and when they are compensated they will refund me this could take 8-12 weeks!!!!

So im nearly £100 down, no item and a possible 3 month wait for a refund!

I wont be doing anymore shopping online!!

Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Inform the retailer that you're cancelling the contract with them and they have 14 days to refund you. When or if they get compensation from RM is nothing to do with you.
  • Eve75
    Eve75 Posts: 5 Forumite
    Fourth Anniversary
    neilmcl wrote: »
    Inform the retailer that you're cancelling the contract with them and they have 14 days to refund you. When or if they get compensation from RM is nothing to do with you.

    Thank you for the advice I shall give it a try tomorrow!
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just open a claim through paypal for non delivery. they will refund a lot quicker.
  • Eve75
    Eve75 Posts: 5 Forumite
    Fourth Anniversary
    bris wrote: »
    Just open a claim through paypal for non delivery. they will refund a lot quicker.
    Can I still do this if it was bought through a shop and not ebay?
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    Yes. Paypal is a payment mechanism, not an Ebay payment mechanism. (Ebay used to own Paypal but they don't any more).
  • Eve75
    Eve75 Posts: 5 Forumite
    Fourth Anniversary
    DoaM wrote: »
    Yes. Paypal is a payment mechanism, not an Ebay payment mechanism. (Ebay used to own Paypal but they don't any more).
    Thankyou! I shall give it a go!
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Eve75 wrote: »
    Thankyou! I shall give it a go!

    Open an INR (item not received case) and watch for the date you can 'escalate' it. You need to adhere to their timescales but as soon as you can escalate you should. Then the seller will need to provide tracking showing it is delivered - or you will be refunded. Do not close the case under any circumstances as you cannot reopen it.
  • Eve75
    Eve75 Posts: 5 Forumite
    Fourth Anniversary
    theonlywayisup wrote: »
    Open an INR (item not received case) and watch for the date you can 'escalate' it. You need to adhere to their timescales but as soon as you can escalate you should. Then the seller will need to provide tracking showing it is delivered - or you will be refunded. Do not close the case under any circumstances as you cannot reopen it.

    Thankyou for the advice, do I have to wait 28 days or until Royal Mail declare it lost, im trying to search for answers on paypal but it just says expected delivery date and one wasn't specified?
  • soolin
    soolin Posts: 74,407 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Eve75 wrote: »
    Thankyou for the advice, do I have to wait 28 days or until Royal Mail declare it lost, im trying to search for answers on paypal but it just says expected delivery date and one wasn't specified?

    Try opening a claim as it will soon tell you if it's too early.
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