Oli Catalogue

Colliefrog

2 days ago I ordered a white coat from Oli. My parcel arrived today, but when I opened it they have sent a brown handbag(?). How ridiculous is that? Funny thing is the delivery note has the correct catalogue number and description on it! I wouldn't mind so much if it was just the wrong colour (I actually couldn't decide on white or chocolate!), but it's a completely different item. How can anyone mistake a bag for a coat? What annoys me more is that I waited in for the best part of my only day off this week. I don't know when my next day off will be so not only do I have to return the parcel via the post office at my own expense, I can't place the order again just yet because I have to wait in to sign for the parcel. I've just fired off a lengthy complaint to customer services, but I'm not expecting them to do anything about it.

sarahg1969

I suspect it's a mistake, rather than their policy to send out the wrong item to annoy their customers. We all make them.

hollydays

its a simple picking error.

RadoJo

Whoa - calm down colliefrog! I wouldn't recommend contacting customer services when you're angry especially when you seem to have already convinced yourself they aren't going to be any help. If you can keep your head and sounds reasonable you are much more likely to get a positive result.

Colliefrog

I am calm! I wasn't rude or offensive, I just explained the situation to them and told them I wasn't happy. I know better than going in all guns blazing!

I do just have to add... if this was about Argos and not Oli you would all defend the customer, not the company.

Hollydays - I'll try that saying next time a customer receives a mispick!

RadoJo

It's nothing to do with who it is, just the way you have written about your expectations. I'm sure it is annoying, and I get fed up with having to spend my time dealing with slip ups that companies make, but you have already assumed that you will have to pay for the return and that an e-mail to customer services won't have the desired result. I only wanted to point out that once you get over the initial p!ssed off feeling about the mistake, it is easier to be calm and collected when trying to get it resolved.

Nothing I said implied you had been rude or offensive, I was just offering some advice on how I deal with companies when I am annoyed in order to try to mitigate the annoyance and not just pass it on to the person who I want to help me. If you didn't want people's comments, or advice, it might be easiest to make that clear in your OP.

hollydays

oooooo handbags!