Variable subscription account will no longer be marked as ‘dormant’

jam1991

Phone contract with EE, closed and last payment was 26th June 2018.
Experian notification at the weekend saying: "A variable subscription account will no longer be marked as ‘dormant’ on your December report."

Organisation Name: EE
Status: S

What does this mean?
This means that one of your accounts that was previously unused, has been used again. Maybe you didn’t pay with your credit card for a few months, and have recently started using it again.

I do not understand how this has been used again, when I login to the EE portal it shows "Your account has been closed".

Any advice/thoughts please?

[Deleted User]

It means EE haven't reported the account as closed, and where it's had no activity reported for some time, it's now marked as dormant.

I had the same issue, and an email to EE's credit team resolved it within 48 hours and they backdated the close date etc.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/credit-files-explained

jam1991

!!! wrote: »

It means EE haven't reported the account as closed, and where it's had no activity reported for some time, it's now marked as dormant.

I had the same issue, and an email to EE's credit team resolved it within 48 hours and they backdated the close date etc.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/credit-files-explained

Thanks, that would make sense, however the wording seems to indicate " account will no longer be marked as ‘dormant’ - not that it is now dormant?