Bt- end of contract

nehaniran

HI Everyone,

My contract is ending this month 29th. I gave notice on time, I also had a problem during giving the notice to end my contract but that had been sorted out.

My Bill usually £33.99, after the price changes it went up to £36. I received a bill for this month which should be £36, but the actual bill is £41.29. I contacted customer service, where I have been told that my actual discount been reduced by £5 because I'm leaving at the end of the month.
I explained that doesn't affect my discount because my discount is for 12 months and that 12 months end on 29th of November. In addition, BT produced a bill until 7th of December. The customer service agent tried to convince me to pay it and debit/credit will be adjusted on my final bill :mad::mad:

Please see the chat from BT below (I have changed BT agent's name to "BT")

BT has joined the chat
Hello. I'm BT. Thanks for that information, I will check and get back to you in a moment.BT - 09:47
Hi BT,You - 09:47
my bill is wrong for this month. You - 09:47
Hi, . I can understand the bill has increase and know how it feels . I will try my best to look into this for you . Thank you for the information lastly please help me with the date of birth please. BT - 09:49
thank youYou - 09:49
Thank you for the information . Allow me 2-3 minutes to check please. BT - 09:51
thank you. You - 09:51
Thank you for your time and patience. I have checked the details and found that since your contract is coming to an end on 29/11/2018 due to which the discount available on the account has decreased that is the reason why the bill is high .So would request you to check the best available on your account so that the amount can be reduce and you wont have to pay much .BT - 09:56
I don't understand. You - 09:56
my discount is for 12 months which is until 29th of November. You - 09:57
what does it mean "best available"? . You - 09:57
the bill is totally wrong. You - 09:57
my contract is for 1 year and the discount is for 1 year too. You - 09:58
so the discount will not make any effect if I leave BT. You - 09:58

this sounds like a revenge. You - 09:58
I understand that, all i want to say is that your discount on the account is coming to an end on 29.11.2018 that is the reason why the amount of discount has decreased from £18 to £13 which is making the bill high. BT - 10:00
but still it does not make sense. You - 10:01
because you charged me for full monmth. You - 10:01
you produced bill until 7th of December. You - 10:01
but I'm leav ing on the 29th November. You - 10:01
I understand how you feel but even if the contract ends, the services still remains active it is only that the discount gets removed and products are provided on actual price .BT - 10:03
my contract is finishing on the 29th not on the 7th of December. You - 10:04
this is a great dishonesty from BT. You - 10:04
So, even if the contract ends, you will still use the service.We do not stop the service after the end of the contract.BT - 10:05
first of all, you guys shouldn't remove my discount as it's under contract, second my
contract finishing on the 29th of November but you produced bill until 7th of December.You - 10:05
I don't have BT after 29th. You - 10:06
I completely leave BT after 29th. You - 10:06
so how I'm going to use the service. You - 10:06
my last day at BT is on the 29th of November. You - 10:06
I don't know if I'm talking in any other language. You - 10:06
I'# don't have BT after 29thYou - 10:07
that will be the last day I'm with BT. You - 10:07
I am really sorry if you feel so , but this amount will be refunded back to you in your final bill which will be produced after the cessation. BT - 10:07
you are mentioning that I will use the service after 29th November. You - 10:07
but that is my last day. You - 10:07
billing department must produce a new bill. You - 10:08
as I totally don't trust BT anymore that's why I have decided to leave once
my contracts end. You - 10:08
whole stressfull 12 months. You - 10:08

I am sorry for the misunderstanding here , I was explaining how the contract works, sorry for this but you will receive a final bill after your services are completely cancelled and all the refund and adjustment will be made in the final bill. BT - 10:10


And the agnt left without notifying :T:T:T

What can I do now? I had lots of problems with BT because of their poor communication issue. However I had to stay because of my contract.
Any advise, would be very helpful.

EveryWhere

Will you have actually left BT by the 29th or are you switching to someone else? if you are switching, you won't know whether the service will switch on the 29th. So you won't get a final bill until you switch.
Once you get the final bill, you can argue about the costings and the discount. So don't worry about it at the moment.

nehaniran

EveryWhere wrote: »

Will you have actually left BT by the 29th or are you switching to someone else? if you are switching, you won't know whether the service will switch on the 29th. So you won't get a final bill until you switch.
Once you get the final bill, you can argue about the costings and the discount. So don't worry about it at the moment.

Thank you for your reply. I'm not switching to anyone. I completely leave them once its end. Why did they reduce the discount amount which is in fact for 12 months? That's confusing me.