Banking phone scam

Robertthomas

My elderly father in law has just fallen for a sophisticated phone scam, pretending to be his bank and transferred out £100,000. After getting in touch with his actual bank's fraud team, they rejected his case within 24 hours! Does any one have any advice as to which specialist I could talk to, in order to challenge this decision.

18cc

Problem is presumably he requested the transfer and the bank did as he requested so what grounds are you using to complain to the bank ?

Nasqueron

Aren't the banks supposed to challenge things like this before they send? I could be remembering this wrong

worried_jim

Nasqueron wrote: »

Aren't the banks supposed to challenge things like this before they send? I could be remembering this wrong

If he turned up in a branch asking to transfer or withdraw £100k and looked distressed then the staff should have a chat. If it's a request via online banking then the bank is fulfilling a customer request.

Banks even advertise on tv that they will never call up and ask you to transfer money and what to do if you do get one of these calls. You may have seen the recent Barclays campaign highlighting this scam.

https://m.youtube.com/watch?v=vPJ6irUDmHI

Tallaght

Which bank was it ?

gt94sss2

Have a look at:

https://www.thisismoney.co.uk/money/beatthescammers/article-5470187/New-rules-protect-victims-bank-fraud-following-crackdown.html

https://www.moneysavingexpert.com/news/2018/02/new-protection-for-victims-of-cash-transfer-scams/

jonesMUFCforever

Which bank lets you transfer £100k by telephone banking?

bengal-stripe

jonesMUFCforever wrote: »

Which bank lets you transfer £100k by telephone banking?

I was asking the same thing myself.

Furthermore, who has £100k hanging around in a current account to transfer the dosh 'just-like-that' onto some other account?

Terry_Towelling

Robertthomas wrote: »

My elderly father in law has just fallen for a sophisticated phone scam, pretending to be his bank and transferred out £100,000. After getting in touch with his actual bank's fraud team, they rejected his case within 24 hours! Does any one have any advice as to which specialist I could talk to, in order to challenge this decision.

Unless you have power of attorney or are given written permission by your FIL to get involved then you can't challenge anything.

How sophisticated was the scam? What has your FIL been able to tell you about it? How did the scammers know he had £100K on hand - and was it really all in a single current account?

Robertthomas

Really useful thanks, obviously not giving the full details and just wanted a steer in the right direction, cheers

colsten

jonesMUFCforever wrote: »

Which bank lets you transfer £100k by telephone banking?

The COOP, Metro, Santander, Virgin Money or Ebury for instance. wouldn't be surprised if Halifax and Lloyds did, too, as they allow SOs to be set up over the phone for such amounts

http://www.fasterpayments.org.uk/about-us/personal-transaction