Car refund advice

Allan1985

Hello
I bought a second hand car but returned it the following day to the dealership as found it to have many problems . With that the dealership agreed I would be refunded within 14 days. This time has now passed and they keep making excuses to why the fefund has not been given. What can I do next ?
Thank you for any help.
Allan

neilmcl

Letter before action (LBA).

Allan1985

LBA ? Can you elaborate please

neilmcl

I though the post was clear. An LBA is a letter before action, informing the person you send it to what exactly you want to happen, when and the consequences if they don't comply, ie legal action.

Google it to find a suitable template.

atrixblue.-MFR-.

A LBA.....


Dear Garage, I rejected a XYZ vehicle back to you on the 2nd day after purchase due to the following serious faults:


(bullet point and be brief of those faults)




You said that within 14 days the money would be returned to back to my bank account.
14 days has now passed and you have failed to refund me the sum of XYZ.


I therefore serve you 14 days notice from the date of this letter to refund me the sum of XYZ. Failure to refund me WILL result in further litigation action being taken against XYZ ltd.


I urge you contact me on 00000000000 if you wish to arrange to pay in Cash in order to arrange an appointment to collect or you to deliver. Best times to call me on are 00:00-00:00.


I look forward to hearing from you.


Your Sincerely




OP

Allan1985

atrixblue.-MFR-. wrote: »

A LBA.....


Dear Garage, I rejected a XYZ vehicle back to you on the 2nd day after purchase due to the following serious faults:


(bullet point and be brief of those faults)




You said that within 14 days the money would be returned to back to my bank account.
14 days has now passed and you have failed to refund me the sum of XYZ.


I therefore serve you 14 days notice from the date of this letter to refund me the sum of XYZ. Failure to refund me WILL result in further litigation action being taken against XYZ ltd.


I urge you contact me on 00000000000 if you wish to arrange to pay in Cash in order to arrange an appointment to collect or you to deliver. Best times to call me on are 00:00-00:00.


I look forward to hearing from you.


Your Sincerely




OP

Many thanks

atrixblue.-MFR-.

Allan1985 wrote: »

Many thanks

post signed for keep the post office receipt youll need it for court if they refuse to give money back and say you never sent them a letter.

waamo

atrixblue.-MFR-. wrote: »

post signed for keep the post office receipt youll need it for court if they refuse to give money back and say you never sent them a letter.

What if they don't sign for it?

neilmcl

waamo wrote: »

What if they don't sign for it?

Exactly. This is the main reason why you shouldn't send legal papers/correspondence by a signed for means, it gives the receiver an opportunity not to accept it.

unholyangel

OP how did you pay for the car?

If you paid by finance (whether finance agreement or credit card - even if you only paid a nominal amount on credit card) then contact the finance provider and start a section 75 claim (section 75 of the consumer credit act).

If you paid by debit card, start a chargeback for credit not received.

If you paid by bank transfer or cash then i'm afraid you're limited to chasing the dealer.

Car_54

Also, rather than the vague “legal action” you should tell them that a County Court claim will be made.