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PARKING EYE - clock change error

Hi, today I've received a charge for the morning of 28th October. I was shopping with my MIL for max 3 hours while my husband was at a two hour show nearby. I only made a purchase at the last store we visited (so have a receipt) but was in the retail park the whole time. I arrived at the retail park at 12.20 ... the fine says 11.20 - I have no proof (ie receipts) that the correct time was 12.20! I strongly believe this must have been an error due to the clocks going back at midnight the night before. How on earth do I appeal this or prove it ... it sounds rather ridiculous!!

Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
    Everyone is politely asked to read up on this in the newbies FAQ thread near the top of the forum before starting a new thread

    Go there now to learn about the game you are now caught up in and how to deal with this

    Advice on how and when to appeal is covered in #1 in the thread, together with a template appeal for you to send designed to ensure you get a popla code
  • thank you for your reply. I have had a good read, and couldn't find anything regarding 'time changes' hence my post.
  • Quentin
    Quentin Posts: 40,405 Forumite
    The faq does explain that your individual circumstances are irrelevant!
  • unforeseen
    unforeseen Posts: 7,466 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    maziemoo18 wrote: »
    Hi, today I've received a charge for the morning of 28th October. I was shopping with my MIL for max 3 hours while my husband was at a two hour show nearby. I only made a purchase at the last store we visited (so have a receipt) but was in the retail park the whole time. I arrived at the retail park at 12.20 ... the fine says 11.20 - I have no proof (ie receipts) that the correct time was 12.20! I strongly believe this must have been an error due to the clocks going back at midnight the night before. How on earth do I appeal this or prove it ... it sounds rather ridiculous!!

    As the clocks went back then the earlier time would have been correct unless you are trying to claim that the PPC put their clock back 2 hours.
  • The_Deep
    The_Deep Posts: 16,830 Forumite
    You do not need to prove anything, hat is for the PPC to do. If the clocks were wrong complain to your Local Trading Standards Officer.

    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of alleged contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

    Parking Eye, CPM, Smart, and others have already been named and shamed in the House of Commons as have Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each week, hospital car parks and residential complex tickets have been especially mentioned. They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

    The problem has become so widespread that MPs have agreed to enact a Bill to regulate these scammers. It has even been suggested that some of these companies have links with organised crime.

    Watch the video of the Second Reading and committee stage in the House of Commons recently. MPs have a very low opinion of this industry.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    https://hansard.parliament.uk/commons/2018-07-19/debates/2b90805c-bff8-4707-8bdc-b0bfae5a7ad5/Parking(CodeOfPractice)Bill(FirstSitting)

    and complain in the most robust terms to your MP. With a fair wind they will be out of business by in the not too distant future..
    You never know how far you can go until you go too far.
  • I agree this doesn't make sense. The clocks went BACK, not forward.


    So if you arrived at 12.20 and they hadn't altered the clocks, their machine would have recorded you arriving at 1.20 (an hour later, as if the clocks had not gone back), not 11.20 (an hour before, as if the clocks had gone forward). If you arrived at 12.20 after the clocks had gone back, their machine would say you arrived at 1.20. If the clocks had gone forward, it would say you'd arrived at 11.20)


    Are you sure this isn't your mistake?
    Although a practising Solicitor, my posts here are NOT legal advice, but are personal opinion based on limited facts provided anonymously by forum users. I accept no liability for the accuracy of any such posts and users are advised that, if they wish to obtain formal legal advice specific to their case, they must seek instruct and pay a solicitor.
  • Quentin
    Quentin Posts: 40,405 Forumite
    The_Deep wrote: »
    …..complain in the most robust terms to your MP. With a fair wind they will be out of business by in the not too distant future..
    This is just unrealistic


    OP, don't miss any deadlines for appeals etc by thinking the PPC will be closed down by the government so no need to bother with this!
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