uninstalling a stubborn program

Hi again.

My laptop has somehow become home for a program by the name of "Zip Cruncher". This has monopolised most of my files but it will not allow it to be uninstalled by the normal method.

I tried system restore which failed twice, and I even downloaded a programme to uninstall it and even that failed. This seems quite a rascal and an unwanted one.
Has anyone got any clues as to how this can be removed. I'm on windows 10 and my laptop is a HP Pavilion.

Kind regards Jeff.

Comments

  • kwame41
    kwame41 Posts: 168 Forumite
    edited 6 November 2018 at 10:04AM
    Do the following in safe mode:

    Eliminate Zip Cruncher
    1. Press Windows Key+E.
    2. Navigate to %APPDATA%
    3. Find a folder called AppMaster.
    4. Right-click this folder and press Delete to remove all files inside of it at once.
    5. Close File Explorer.
    6. Empty Recycle Bin.
    Then run a programe like ccleaner (free) to remove any registry entries.
  • Thank you for your replies and help,
    I'm not too sure how to start the laptop up in safe mode. I tried the window key and E but nothing happened.
    The second reply with the info regarding Zip cruncher, I tried that last night where I downloaded that programme to uninstall it, but all it did was take me to system restore where it ran for hours without turning the PC back.
    This is one !!!!!! of an app.

    Kind regards Jeff.
  • dogmaryxx
    dogmaryxx Posts: 2,446
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    T
    The second reply with the info regarding Zip cruncher, I tried that last night where I downloaded that programme to uninstall it,

    What program?


    Just follow the guide.
  • Nasqueron
    Nasqueron Posts: 8,348
    Name Dropper First Post First Anniversary Combo Breaker
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    Thank you for your replies and help,
    I'm not too sure how to start the laptop up in safe mode. I tried the window key and E but nothing happened.
    The second reply with the info regarding Zip cruncher, I tried that last night where I downloaded that programme to uninstall it, but all it did was take me to system restore where it ran for hours without turning the PC back.
    This is one !!!!!! of an app.

    Kind regards Jeff.


    Win/E is just to open explorer


    Just go in there and at the address bar at the top, like a browser, type the appdata link
  • J_B
    J_B Posts: 6,376
    Name Dropper Photogenic First Post First Anniversary
    Forumite
    I'm not too sure how to start the laptop up in safe mode..


    Maybe try googling it???
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