Mortgage, PPI, Endowment - Bereavement

Stickstuffer

Hello
I am new to the forum and have a query that I hope someone can help me with. I have been dealing with Nationwide in relation to a mortgage that my late husband had with them, initially Portman Building Society. My husband passed away in 2012 so I am dealing with this via grant of probate through a third party although I am the sole beneficiary of my husband's estate.
Nationwide have agreed that they sold us PPI for our mortgage and have stated they will refund the commission element of the PPI and have written to my third party with a cheque.
However we paid two mortgages, initial and a top up when we moved. We also paid around £70 a month on top of the mortgage to a separate body, namely Pinnacle Finance, this may have been the PPI element.
We tried to port our mortgage to another lender but the PPI insurance policy could not be moved , we asked Pinnacle direct if we could move it and they said no.

We did make one claim on the PPI for a short spell of unemployment, the policy did pay out when my husband passed away in 2012.

Not having any paperwork with regards to the Mortgage or PPI I cant look back to check the circumstances but Nationwide state it was not compulsory at the time and that my husband was fully aware of the PPI addition to the mortgage. Should I just accept that they are telling me on the basis that the policy did pay out?

[Deleted User]

Stickstuffer wrote: »

the policy did pay out when my husband passed away in 2012.

It won't have been PPI that paid out on death, that would be Life Insurance.

Nearlyold

What basis do you have to disbelieve what Nationwide are telling you. If you claimed on the policy in respect of unemployment then your husband must have known he had the policy and if Nationwide say it wasn't compulsory at the time why would you think otherwise? NB It would only matter anyway if your husband was told it was compulsory when it wasn't.


Presumably you mean the Endowment policy paid out when your husband sadly passed away?

dunstonh

Nationwide have agreed that they sold us PPI for our mortgage and have stated they will refund the commission element of the PPI and have written to my third party with a cheque.

This means your PPI complaint failed.

However we paid two mortgages, initial and a top up when we moved. We also paid around £70 a month on top of the mortgage to a separate body, namely Pinnacle Finance, this may have been the PPI element.

Pinnacle were a provider of PPI.

We tried to port our mortgage to another lender but the PPI insurance policy could not be moved , we asked Pinnacle direct if we could move it and they said no.

That is often the case with lender's own-brand PPI.

We did make one claim on the PPI for a short spell of unemployment, the policy did pay out when my husband passed away in 2012.

PPI does not pay out on death. The life assurance policy would have paid out on death. The PPi would have paid out on the unemployment period. This is possibly one of the reasons the PPI complaint failed (as it clearly shows it was a) needed b) known about and c) eligible.

Nationwide state it was not compulsory at the time and that my husband was fully aware of the PPI addition to the mortgage.

Given the claim, it is pretty much a given that it was known about. Any allegation to the contrary would be false.

Should I just accept that they are telling me on the basis that the policy did pay out?

Why would you not accept it? I am struggling to see an issue here.

Stickstuffer

Thank you for all the comments, I think I just needed clarification