You are now out of warranty?

LittleMissHassle

Hello, I swap my car this time last year within a PCP deal, Evans Halshaw said that the Emac service plan would switch over, however this did not happen, Emac had setup a new service plan and left the old one open, I emailed them clearly stating that I wanted the old service plan cancelled, I made this very clear stating reg number of the two vehicles and which one I would like cancelled. They managed to somehow mess this up and cancelled the new service plan. I wasn't aware of this until after the following. Couple of weeks ago I went to start my car and nothing, so I used the assistance button in the vehicle and they dispatched an AA guy. He came and said the battery seemed to be at fault, he placed one of his in the car and followed me to the dealership as I was sure that because it's a brand new car it would be under warranty. When I spoke to the dealer ship they said they would investigate, they did, but said because the car had not been service I had voided the warranty. Now I had had a vehicle before this from them and every year they always rang me to inform me of the service, they had not done this time, thus I didn't have it service. I went to the dealership a second time and they said that it was my responsibility to service the car, now I pay Emac for the service plan, but when I rang them they said they don't notify customers of services, Evans Halshaw said that they don't either blaming data protection, however on their website it states.

If you have purchased a vehicle from Evans Halshaw or you have previously had a service at one of our dealerships our aftersales system will have stored your information, along with your service and MOT due date. We will send you our yearly service/MOT reminder as we feel it will be in your Legitimate Interest to know when these events occur. You can object to receiving these reminders at any time.

I would like to point out that it says "we WILL" not "we MAY", seems as I had not been using the car much I knew I would not go over the first service miles, which I haven't but they never contacted me about the service, which they always had done.

My current situation is I have Emac admitting they cancelled the wrong policy, Evans Halshaw saying that I have voided the manufacturer's warranty, the replace battery cost around £170, also to top it off when Evan's inspected the car they managed to break the bonnet catch, which they said they will take a look at but requires them to go under the car and try to release the bonnet from that side.

Here are my questions, if Evan's have always notified me of the service, would it be reasonable to expect that this year? (if I was told I would of taken it in, like I have done past 3 years on previous car)

Emac, they are saying that all they want to do for me is transfer the policy to the new vehicle, which is what they should of done, but I have had multiple calls with them and wasted loads of time. Surely they should be offering more than doing what should of been done?

This issue has really got to me, not only as of current I have no car which I am paying for, I have a new car with no warranty, which is the major reason a got a new car.

AdrianC

LittleMissHassle wrote: »

Hello, I swap my car this time last year
...as I was sure that because it's a brand new car it would be under warranty.

It was a brand new car over a year ago. It's not a brand new car any more.

When I spoke to the dealer ship they said they would investigate, they did, but said because the car had not been service I had voided the warranty.

Yep, that'll always be the case.

Now I had had a vehicle before this from them and every year they always rang me to inform me of the service, they had not done this time, thus I didn't have it service.

That's a nice bit of customer service, but it isn't in ANY way required. It's 100% your responsibility to keep on top of things like ensuring any warranty requirements are met.

My current situation is I have Emac admitting they cancelled the wrong policy,

Irrelevant - they've offered to resolve that. The "service plan" is just a way of pre-paying for the work. Except you didn't get the work done.

Evans Halshaw saying that I have voided the manufacturer's warranty

Which you have.

LittleMissHassle

Thanks for your response, found it a little blunt but never the less its informative.
They do state that they will contact customers regarding the service, not that they may, this is the point I have. If you state you will do something as a company and you fail to do so, thus causing a failure somewhere else, would that not put you in any slight blame?

AdrianC

No. It's 100% your responsibility to comply with the Ts & Cs of the warranty. Your car, your warranty, your responsibility.

And, given it's on PCP, you're going to get hit for that lack of service when it comes to handing it back, too, unless you pay the balloon to buy it.

LittleMissHassle

Fair enough, Thanks for the response