Noleggiare car rental - charged for inexistent damage

szyblaszczyk

Hi! I came back two weeks ago from Sardinia and unfortunately car rental Noleggiare did their best efforts to steal money from me on non-existing damage. Unfortunately I've booked a car with Ryanair and didn't check them in the Internet that it's a very fraudulent company. They were very suspicious to me from the very beginning I landed on Sardinia. They gave me damage report before I rent the car with about 15 damages in Italian and showed on small draft while I struggled to find dozens of them!

Making long story short - I informed my Credit Card provider about it. They promised to send me a paperwork to dispute on this transaction. I have a photos made before rental so I'm able to prove that I gave back car in the same condition. After I sent them photos and told that I informed Police about this fraud they... lower the damage invoice for 70%. Absolutely disgusting. This scam lasts for at least 2 years. Just check them on Trustpilot. Italian police obviously has done nothing!

I have excess insurance but I would rather not use it before my credit card provider make a decision to cancel this transaction which I can't be sure for 100%. All they want is to take money from customers or insurance companies and I don't want to take part in this scam activity.

What should be my next step? What do you think?

Quentin

Make sure you don't miss any deadlines for claiming on your excess Insurers whilst awaiting the outcome of your credit card claim