Advice on what to do about CIFAS fraud marker.

Oscar99

Absolutely not. The account was set up the same as we set up all of our previous accounts, with honest and truthful information. If EE wanted to contact us in regards to this they could have. They claim to have sent letters but we never received them despite stopping all of our mail and the post office and then having a re-direction. The account was cancelled 2 weeks after opening as it was no longer required however we heard nothing from EE after that so the direct debit was stopped and that was the end of it until early this year when this marker pops up.

Oscar99

Well, I can tell you that I have. It says it right here on the paperwork I have received after submitting a subject data access request to CIFAS.

Case type : Misuse of facility
Reason(s) for filing - the reason(s) why the case is fraud : Evasion of payment.

I think that makes it pretty clear why EE have put the marker on there. This situation could have been avoided if they.... Oh, I don't know. Gave me a single phone call or sent me a single E-mail. But they chose not to. They chose to send un-tracked letters that did not require a signature on delivery. To me that doesn't seem like they have made a reasonable attempt to contact me in order to resolve the situation. I thought I might be able to get some help on these forums and apart from the first person to respond that was actually helpful the rest of this place is kind of toxic.

Oscar99

I am blaming them, correct. EE has placed a fraud marker on my CIFAS file, being fully aware of the consequences it would have on my life. They made a pretty !!!! poor effort to contact me if I'm being honest. As I've told one of the toxic old men below. One phone call or E-mail from EE could have resolved this situation before it escalated to this. However they chose not to. They chose to send un-tracked letters that did not require a signature upon delivery so they weren't even able to confirm that I was receiving the information that they were sending. To me this is a pretty poor attempt at contacting somebody and then it leads to this situation. Unfortunately I'm going to go find another forum that may be able to help me. This one appears to be full of toxic old men that only come here to cackle at others mis-fortune. Armchair lawyers that are just sitting there, commenting on and critiquing a situation that they have probably never experienced.

[Deleted User]

It's amazing how everyone else is to blame. Try taking some ownership for a change. I work in the financial crime prevention area and you don't get a fraud marker for not paying your phone bill. You might get one for lying on an application though.

Perhaps you should find a forum that specialises in fairy tales instead.