BT Home hub 2 dropping

parcival

My mother has had BT Broadband with the original router for many years. Occasionally it drops out and has to be rebooted. The dropouts are now more frequent - 6 or 8 times a day.

She lives in a block of flats with many other Wi-Fi networks around.

I am wondering if it's just a case of changing her hub's channel or if it needs replacing.

Unfortunately she lives 150 miles away from me and is 90 years old so changing the channel might have to wait a few weeks.

Any opinions or suggestions gratefully received....

Neil_Jones

If the connection to the internet is dropping changing the wireless channel will make no difference whatsoever. The Home Hub 2 was known to just randomly drop the connection for no apparent reason and it still seems to occur in the latest Hub 5. There were two different versions of the BT Home Hub 2.0: v2.0A, manufactured by Thomson, and v2.0B, manufactured by Gigaset Communications. Whilst the looks and functionality appear to be identical, the Home Hub 2.0A has been plagued with problems relating to poorly tested firmware upgrades which, amongst other problems, cause the Home Hub 2.0A to restart when uploading files using the wireless connection.

If you have the A variant, its probably worth your time replacing it.

System

Neil_Jones wrote: »

The Home Hub 2 was known to just randomly drop the connection for no apparent reason and it still seems to occur in the latest Hub 5.

It isn't no apparent reason, it receives an ICMP message from the BT network and drops the connection and if you look in the logs it'll show it doing that. Mine used to do it around 1-2am daily. Changing the router to a non-BT one and ticking the box to ignore ICMP requests solved the problem.

BT have known their network does this for years and done nothing about it.

6 to 8 times a day though suggests there's a different issue, one which she needs to get BT to look at. If she's on ADSL it could be as simple as a microfilter failing.

JJ_Egan

Contact BT or ask in the BT members community .


Worth checking that its a BB package that is not the rolling 30 day standard price contract .