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Kent Reliance gone belly up...??

G_M
G_M Posts: 51,977 Forumite
Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
edited 3 November 2018 at 2:18PM in Savings & investments
None of their phone lines are recognised. I tried head office, 8 different branch numbers and their call centre. In every case "the number you have dialled has not been recognised"........


Online message:


Online Service Unavailable

Our online services are currently unavailable while we carry out essential maintenance.

We apologise for any inconvenience caused.

We thank you for your patience.
«1

Comments

  • Southcoast01
    Southcoast01 Posts: 39 Forumite
    Eighth Anniversary 10 Posts Name Dropper
    Was fine in branch this morning when I renewed my regular saver.
  • Wheres_My_Cashback
    Wheres_My_Cashback Posts: 4,394 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    G_M wrote: »
    None of their phone lines are recognised. I tried head office, 8 different branch numbers and their call centre. In every case "the number you have dialled has not been recognised"........


    Online message:


    Online Service Unavailable

    Our online services are currently unavailable while we carry out essential maintenance.

    We apologise for any inconvenience caused.

    We thank you for your patience.

    Strange how you would think that a financial institution has gone belly up just because their online service is undergoing maintenance and you can't get thru on the phone.

    Think you need to change the title ;)
  • quirkydeptless
    quirkydeptless Posts: 1,225 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 3 November 2018 at 3:05PM
    From their website

    kentreliance.co.uk/maintenance-schedule


    Upcoming maintenance times
    Start time Saturday 3 November 2018 1pm
    Finish time Saturday 3 November 2018 8pm


    So the belly upping is all as scheduled ;)
    Retired 1st July 2021.
    This is not investment advice.
    Your money may go "down and up and down and up and down and up and down ... down and up and down and up and down and up and down ... I got all tricked up and came up to this thing, lookin' so fire hot, a twenty out of ten..."
  • Robin9
    Robin9 Posts: 12,901 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Wheres_My_Cashback wrote: »

    Think you need to change the title ;)

    Agreed -

    G_M for an experienced MSE'r a bad choice of title.
    Never pay on an estimated bill. Always read and understand your bill
  • RG2015
    RG2015 Posts: 6,094 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    johnhickmanuk wrote: »
    From their website

    kentreliance.co.uk/maintenance-schedule

    Upcoming maintenance times
    Start time Saturday 3 November 2018 1pm
    Finish time Saturday 3 November 2018 8pm

    So the belly upping is all as scheduled ;)
    This says that online services are down for scheduled maintenance not that telephone services are going to be unavailable. However to jump from this to insolvency is a bit dramatic.
  • badger09
    badger09 Posts: 11,701 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Unusual to carry out planned online maintenance, and have all phone numbers 'not recognised' at the same time though:cool:
  • Alexland
    Alexland Posts: 10,283 Forumite
    Eighth Anniversary 10,000 Posts Photogenic Name Dropper
    These days with voice over IP all the data might be carried over the same network.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    You're (all) right it's a big jump/assumption.

    Just ultra wierd that not just one phone number, but all of them are unrecognised. Geographic numbers (01634), non-geo (0345, 0845), advertised call centre number, Head office, direct branch office numbers........

    and then to see the online banking down too - albeit with an apparantly rational explanation - well remember Northern Rock? That went down without any warning....


    But thanks all. I'll sleep peacefully till Monday and try again!
  • schiff
    schiff Posts: 20,319 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    G_M wrote: »

    But thanks all. I'll sleep peacefully till Monday and try again!

    There's nothing to stop you enjoying Sunday as usual though :)
  • Cornucopia
    Cornucopia Posts: 16,557 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Just been online - all is well. :)

    I see that their Easy Access rate is up again. Will have to change over to the new rate at some point.
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