I've not received universal credit email code

Mark6701

All,

I'm trying to set up a Universal Credit account and it says I'll receive a code via email to proceed further.

But I've waited a couple of hours and haven't received anything in my inbox, nor junk mail account.

Just wondered if anyone else had the same issues.

johnthenewbie

What's the code for? To validate your email?


I only did my application 3 months ago but don't recall receiving a code.

calcotti

The code is sent to validate the email and is only valid for one hour.

SarahNirava

Im having the same problem now

huckster

What sometimes appears to happen, is that their IT server has problems and there is a short delay in the emails codes being received.  

Hopefully this is just a hiccup and you receive the code.

karisnoble60_

Mark I am having the same problem, I have put two different email addresses in and they haven’t sent the code or neither has it gone in the junk folder!! What you supposed to do and you can’t contact anyone, it’s just so annoying when we are already going through enough,,,, 

karisnoble60_

Just got an email but the time as run out for god sake!!!

45002

While high demand for UC is the main problem.

Another problem to watch out for with missing Emails, Is some ISP spam filters end up blocking some Emails https://help.campaignmonitor.com/how-why-isps-block-emails#spam-filters

Use web based emails ...

KathAth

I keep getting the code to my email address to verify it...and the code doesn't work!!!  I've clicked request a new one and it still doesn't work... tried 6 times now and it just says the code has been blocked and to request a new one.  So frustrating as I'm trying to register so my husband can claim due to self-employed and no work.  ARGHHHHH!!! 

gerardsmith67

KathAth said:

I keep getting the code to my email address to verify it...and the code doesn't work!!!  I've clicked request a new one and it still doesn't work... tried 6 times now and it just says the code has been blocked and to request a new one.  So frustrating as I'm trying to register so my husband can claim due to self-employed and no work.  ARGHHHHH!!! 

Exactly the same problem here, tried on 2 separate laptops with both mine and my wife's email addresses.

maxtej02

Hi everyone 
im having the same issue, 2 emails attempted now and not 1 verification code has come through for the email address verification. Clearly a system issue as I’m receiving other emails. No other way of claim so this is going to prevent us up until the system is fixed grrrrrr