Ordered nectar double up vouchers, now realise I can’t spend them.

kprigg

Firstly, apologies if this is in the wrong thread, I wasn’t sure where to post.

A few days ago I was awake extremely early and noticed that nectar were promoting their double up vouchers. We had been saving all our points for our big Christmas food shop so couldn’t believe my luck when I saw it. I am now going to blame everything on the fact that I was tired!
We had just over £35 worth of points so I exchanged them for £70 worth of double up vouchers.
I only realised when they were delivered today that Id made the mistake of not reading the t&c’s thoroughly as i am limited to certain categories that I can spend them in, none of which is food.
I’ve tried speaking directly to Nectar and, after many crossed wires and incorrect information, I was finally told I would have to spend them and there was no way of converting them back.
I’m at a loss as to what to do, we don’t want or need anything in the categories that we are allowed to use them in, but it seems that I’ve no option but to use them or loose them. Do you have any other ideas as to what I could do? I fully admit it’s my mistake for not noticing so now I want to make the best of a bad situation, what would you spend them on to get the best bang for your buck?

jackieblack

You don't say which categories they are valid for, but could you use them to buy Christmas gifts for anyone?

Rainbowgirl84

From memory wine I believe is included.

kprigg

Sorry, categories include;
Homeware (kitchen, household, bedroom, bathroom)
TU clothing
Entertainment
Christmas (basically everything but food)
Toys
Electrical
Travel
Leisure
Electrical consumables
Skincare/ cosmetics
Taste the difference wine and champagne


We don’t need any toys, Christmas presents are limited to only a few in our family and because of this each person gives a list of things they’d like in order to avoid disappointment. This means that any items they want are not sold in Sainsburys.we are not big drinkers and can not justify spending them on wine etc, especially as I work in a school and receive a number of bottles each Christmas!

There is a vast amount that they can be spent on, but because we were actually saving the points for out Christmas meal, I’m gutted. Most of the points have been wiped out with this transaction so I now need to find the money for that, which is why I want to make the most of these vouchers,

I have noticed I can use them on printer ink, that may be what I need to do and stock up on basics.

Grrr I’m just so frustrated with myself.

dj1471

I can sympathize, on the double up page they don't give any indication of what they can and can't be spent on unless you expand the T&Cs.

Of course you should have read the T&Cs, but important information like that shouldn't be hidden in there. The Consumer Contract Regulations require "the main characteristics of the goods or services" to be made available in a "clear and prominent manner" (CCRs Requirements for distance contracts concluded by electronic means).

I'd start with a formal complaint to Nectar and consider small claims if that doesn't work. However... It may be better to simply use them or sell them on if they're not tied to your Nectar card.

katy54

Could you spend the vouchers on essential clothing you will need in the future ? socks , underclothes , nightwear etc .I realise this does not help you with the food provision but at least they will not be wasted .

kprigg

Thanks for taking the time to reply. I think I will write to complain, but it’s not worth claiming for them - at the end of the day it’s £35 worth of points I’ve lost.
Yes, clothes would be a good idea, I suppose I can stock up on all the socks which get holes in over the course of a year.
I’m going to have to have a good idea of what I need as there’s no change from the voucher and I’ve only got between 12th - 18th to spend it. Just been looking at local Sainsburys to me as I think I’m going to need to find the ones with the biggest non-food areas in order to get the most out of it.

peachyprice

dj1471 wrote: »

I can sympathize, on the double up page they don't give any indication of what they can and can't be spent on unless you expand the T&Cs.

Of course you should have read the T&Cs, but important information like that shouldn't be hidden in there. The Consumer Contract Regulations require "the main characteristics of the goods or services" to be made available in a "clear and prominent manner" (CCRs Requirements for distance contracts concluded by electronic means).

I'd start with a formal complaint to Nectar and consider small claims if that doesn't work. However... It may be better to simply use them or sell them on if they're not tied to your Nectar card.

I don't think you can call the click of one arrow 'hidden'.

KrsyW

If you have a CeX nearby you could buy Red Dead Redemption 2 for £50 from Sainsburys and sell it to CeX for £40 cash. That way you are £5 ahead, have cash rather than Nectar points and still have £20 worth of nectar points to spend.

Ms_Chocaholic

Could you buy say an expensive coat then return it after a few days and they may give you proper Sainsbury's vouchers that you could use for food.

Potbellypig

Do you know anyone that wants to buy them off you? Could easily sell them for £50 if you explain what they can be used on.