Indigo Parking Notice Appeal Rejected

retepetsir

Good morning

I would appreciate some advice regarding Indigo Railway Parking.

In August we purchased a new car, and were due to visit London for the day. I therefore pre-purchased parking for the railway carpark, £8.50 for the day. What I hadn't noticed was that I'd entered the number plate with the last character being incorrect (T instead of H).

I subsequently travelled to London for work the following week and used the registered details online to purchase parking again.

However, a few weeks later I received two PCN notices for failure to purchase a ticket - ANPR records obviously didn't match my purchase. On receiving the notices I did correct my details and subsequently purchased further tickets for other days.

I appealed both penalties and sent proof of my purchase and the error that had been made.

I have now received responses for both.

The first one they accepted my appeal as they could see that I'd bought a ticket, and had made a mistake. They could also see that I have since updated the vehicle details.

However, the second appeal was rejected and they have stated the following:

"Although I have noted the points in your appeal, your appeal has been rejected due to not displaying or purchasing a valid purchase at the correct time of parking. It appears you have entered incorrect VRM details which make your ticket invalid. Please be aware that it is the customer’s responsibility to check all email and text confirmation that payment has been made correctly and that details we have are correct to avoid any parking issues. We have already allowed a first offence, if you have saved your VRM incorrectly to account it is your responsibility to have corrected this and check your purchases made at the time."

It is not as if I didn't pay £8.50 to park for the day!

They are not part of POPLA so what do I do next? I'm being asked to pay £60 within 14 days.

I have always paid for parking and Indigo have received a great deal of money from me over the years.

Suggestions welcome please

Umkomaas

Ignore them (for clarity - this applies specifically to Indigo at railway stations, should any casual reader thinks it applies across the board!). This won't go any further for you.

Do a forum search on keywords 'Indigo station' and read the consistent advice given in other threads over the past 6 months. We can't type out all the same information a dozen times a week.

HOW TO USE THE FORUM SEARCH FUNCTION:

Hit your 'Back' button to get back to the forum thread list. On the bar just above the threads you'll see the 'Search' function. Click on the 'Advanced Search' button and on the following page place your keyword(s) in the 'Search By Keyword(s)' and make sure the 'Show Results As' button (at the foot of the window) is changed from 'Threads' to 'Posts'.

retepetsir

Thank you for your response. I did do a search before, however wasn't entirely sure as I'd successfully appealed one but then they rejected the second even though I had submitted the same evidence. The fact they acknowledged the error made in the first appeal and could see I had corrected the registration a few weeks later then seemed to be completely ignored for the second appeal!

They seem like a waste of space.

I will ignore them, thanks again.

The_Deep

You have paid, the alleged breach of contract is a mere trifle, it ia all one big scam. which, unfortunately, many people fall for. As Umko says, they have nowhere to go. Entering an incorrect VRN is not a Railway bye laws offence.

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed in the house as have Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each week, hospital car parks and residential complex tickets have been especially mentioned. They lose most of them, and have been reported to the regulatory authority by an M.P.
for unprofessional conduct

The problem has become so widespread that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the House of Commons recently

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41 recently.

and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.

retepetsir

Thank you both

Guys_Dad

ANPR tickets need to be served within 14 days of the event to enforce keeper liability. Read up on Out of Time by searching this forum.

Now Railways are often subject to Bylaws and POFA doesn't apply, but equally there is no Keeper Liability either, only driver. And in many cases, only the landowner can bring court action.

Do some reading of the NEWBIES thread on here.

Johno100

Guys_Dad wrote: »

ANPR tickets need to be served within 14 days of the event to enforce keeper liability. Read up on Out of Time by searching this forum.

Now Railways are often subject to Bylaws and POFA doesn't apply, but equally there is no Keeper Liability either, only driver. And in many cases, only the landowner can bring court action.

Do some reading of the NEWBIES thread on here.

And if under Bylaws isn't that usually the owner rather than the keeper?

Coupon-mad

Doesn't matter because Indigo's contract at railway sites only lets them send letters. IGNORE.

retepetsir

Seeing as POPLA now seems to be involved again, as of 1st November, should I request a POPLA number?

nosferatu1001

Only from 1st november. So no, ignore.

twhitehousescat

why not , POPLa has existed since 2012 , only the iriots at the BPA could think they could over ride UK law

it has always been available , just that the BPA were sticking there noses in on LAW matters , something they do not understand