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Praise for Next
Eydon
Posts: 599 Forumite
Ordered some flowers and chocolates from Next on Tuesday for delivery on Wednesday.
Received an email from DPD at 9pm on Wednesday to say flowers won't be delivered until Thursday. Finally arrived Thursday lunchtime and surprise, surprise, they weren't in the best of condition.
Phoned Next this morning who quite frankly handled it brilliantly.
1) an apology (goes a long way)
2) replacement flowers (and chocolates even though they were fine) ordered for delivery tomorrow
3) thrown in a bottle of perfume as an apology to the recipient (it was their birthday afterall)
4) credited £10 to my account for my inconvenience.
Top customer service. Well done.
Received an email from DPD at 9pm on Wednesday to say flowers won't be delivered until Thursday. Finally arrived Thursday lunchtime and surprise, surprise, they weren't in the best of condition.
Phoned Next this morning who quite frankly handled it brilliantly.
1) an apology (goes a long way)
2) replacement flowers (and chocolates even though they were fine) ordered for delivery tomorrow
3) thrown in a bottle of perfume as an apology to the recipient (it was their birthday afterall)
4) credited £10 to my account for my inconvenience.
Top customer service. Well done.
0
Comments
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I had a similar experience with Next. Very nice customer service and we too got a replacement and a £10 credit. Will defo buy again from them.0
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That's wonderful. When I get good service like this I like to email the company with the employee name and my praises. They will often tell the employee, you never know you might just make their day (:0
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This sounds really good service. I think it is important to note, the flowers are not part of NEXT.0
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