Claiming for a damaged parcel (Hermes)

RainbowDrops

Anyone had any luck claiming for damage caused to parcels by hermes?
I've had a buyer send me a photo of an absolutely battered item that I sent.
I feel that I had packaged it well enough (lots of padding), but it really took a beating somehow.
I don't have pics of the original packaging. Any tips on how to make a claim that will be considered?

forgotmyname

Did the buyer mark the package as damaged or in poor condition?

I had a delivery and asked where to i mark the screen as received damaged he said you cant so i signed it Damaged instead...

Luckily the item turned out to be undamaged. Just sent a message to the seller with a picture. May have been a one off or maybe they get a few packages delivered in a poor state?

Anyway back on track. If the buyer didnt mark it damaged you may have more of a problem claiming.

What the actual item broken? Make sure its not in their exclusion's list.

RainbowDrops

Thanks for the tip, I'll ask the buyer. They've just sent photos of the damaged item, not the posting material.
The item is a boxed gift, it's the box that is all smashed up. I imagine the contents are still intact, but the damage makes it ungiftable.