Mis-sold good no exchange, please help

Fosterdog

How different are the shades? Is it as minor as one shade of pink to a slightly lighter or darker shade of pink but difficult to tell the difference until applied or is it as different as red and purple?

Moneysaving1066

You can tell when you put it on, there’s a slight difference looking back on it but it’s more prevalent once you put it on

BoGoF

Playing devils advocate......why didn't you check it was the correct number.

Moneysaving1066

The sales associate never told me the number /shade of lipstick

LilElvis

As it is run as a concession I would be contacting Christian Dior UK and ask them for a resolution.

Fosterdog

Moneysaving1066 wrote: »

The sales associate never told me the number /shade of lipstick

So what exactly is printed on the receipt? Does it just say lipstick £30 or lipstick #26 £30?

Moneysaving1066

Just lipstick £30

Fosterdog

In that case, if the assistant never told you the name/number of the shade and they are so similar that you couldn't tell a difference until you applied it how can you be sure that it's a different shade and not just looking different in your home lighting to shop lighting?

You really are going to struggle with this one.

Moneysaving1066

The colour that was put on me was more natural and was meant to be for everyday. The one she has given me is a lot pinkier with subtle tones of red. I showed the person who I had with me and even they agreed.

I think I know where the confusion lay. Once the lady had tested it on me my friend if she can test one in a slightly pinkier colour. My friend decided not to go ahead with the purchase but the sale assistant accidentally picked up the colour my friend had looked at