Is this a legitimate number

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
7 replies 15K views
Mat_LockMat_Lock Forumite
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I had a call about 20 minutes ago from 08001697762 and they said they were from Halifax and wanted to confirm my details. Alarm bells went off so asked if I called Halifax back I would then be able to confirm who they were. They said they'd send a text and email with details to call back on but I haven't called back. Instead I rang Halifax and asked them to check the number sent in the text 08000151210. Halifax said they couldn't find this number on their records and so I then googled it and I get a mixture of legit Lloyds/Halifax and loads of dodgy posts too. I'm in two minds as to whether this is real or not. I do know I submitted a packaged bank account claim a while back but this was through a ppi company and I haven't heard from them about it. So any ideas people?

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  • zx81zx81 Forumite
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    Contact them on a number you know to be real. If they know nothing about your complaint, then you know it was fake.

    Always put in your own complaint and never use PPI companies.
  • NasqueronNasqueron Forumite
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    If it was a call from a claims firm it was 100% a scam
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  • dunstonhdunstonh Forumite
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    according to various telephone reporting sites, it is a genuine tel number that handles PPi complaints.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Mat_LockMat_Lock Forumite
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    Both Halifax and Lloyds don't recognise the number so why would they say they are from Halifax if they're not. I still haven't called them back as cannot verify them.
  • dunstonhdunstonh Forumite
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    Mat_Lock wrote: »
    Both Halifax and Lloyds don't recognise the number so why would they say they are from Halifax if they're not. I still haven't called them back as cannot verify them.

    It's a telephone number used by the PPI complaints team handling Lloyds Banking Group PPI complaints. It is not a published Lloyds bank number and is operated by a third party working on behalf of LBG.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Mat_LockMat_Lock Forumite
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    Thanks, they shouldn't pretend to be who they are then, sending texts with Halifax as the name if they're a 3rd party. Course it will leave people suspicious.
  • Carrot007Carrot007 Forumite
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    Mat_Lock wrote: »
    Thanks, they shouldn't pretend to be who they are then, sending texts with Halifax as the name if they're a 3rd party. Course it will leave people suspicious.


    It not that clear cut. There is more confusion o nthe whole when a copmpany rings and says hi we are x on behalf of y.


    In fact they should only claim to be the company when the contract allows them (as if often the case with call centers).


    Many companies outsource things like call centers and complaints. It is easier for all concered that they don't mention the third company that will just coinfuse a lot of people.


    Of course though when rung up the comany should be able to confirm the number which is where is goes wrong here. Maybe Halifax could not even confirm a real Lloyds number (well probaby can now but just when they merged maybe not). Trouble is the people you are calling are just as fallible as you.


    The websites for checking numbers do not help either as in this case most people just asume it is a scam!


    What is the answer? Hard to say! I recomend not taking incoming phone calls for anything you are not expecting.
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