Fault with Laptop outside warranty period

AndyPix

JJ_Egan wrote: »

Yes but many ignorant users ugger it up with software .

Which can be wiped and reinstalled . Nothing wrong with the laptop

NotRichAtAll

AndyPix wrote: »

Which can be wiped and reinstalled . Nothing wrong with the laptop

not everyone is as smart and confident as yourself when it comes to reinstalling software, as for my opinion been ridiculous, why not add something constructive rather than just been a troll trying to increase your post count :beer:

George_Michael

NotRichAtAll wrote: »

as for my opinion been ridiculous, why not add something constructive rather than just been a troll trying to increase your post count

Andypix said that in his opinion, your opinion was ridiculous.
You have an opinion about how long a laptop should last, Andypix has an opinion about your opinion.

I must say however, that I agree totally with his opinion.

AndyPix

NotRichAtAll wrote: »

not everyone is as smart and confident as yourself when it comes to reinstalling software, as for my opinion been ridiculous, why not add something constructive rather than just been a troll trying to increase your post count :beer:

Wether you are confident or not doesnt affect how long the laptop lasts. Software issues have nothing to do with that. You could install ransomware by mistake on day 1 of ownership - by your logic that laptop is now fit for the bin :rotfl:


This is a moneysaving site - not a money wasting site - software problems do not a dead laptop make


My comments hopefully will inform future readers of this thread that a laptop can last perfectly well for many years and is not ready for retirement after 2 years like you say.


Quite constructive n'est-ce pas ?

Marania

I've taken the laptop to my local John Lewis store as they requested. A few weeks later they contacted me and said that the repair will cost £380 but they could not guarantee that it will remedy the issue. They said further repairs may be required. I refused to pay and complained to their Customer Service and this is the email I received from them:

"I am sorry to learn that your Lenovo Laptop has developed a fault.

As stated, your local John Lewis branch quoted £380.00 to repair the laptop. This is down to the discretion of the Partner in-store, therefore we are unable to over rule this decision.

When the goods where supplied to you, this was fit for purpose and of excellent quality. This purchase also included a 2 year guarantee. As it has now been over 2 years since you purchased the laptop, we are unable to repair your laptop under the guarantee.

However, I can suggest that you contact the manufacturer, Lenovo, who may be able to assist you further regarding this matter."

JJ_Egan

One contact Lenevo see what they say but they are under no obligation .
Two

Under CR you can go back to JL with your report .
As per
https://forums.moneysavingexpert.com/showpost.php?p=74951824&postcount=6

Marania

The issue was eventually resolved only after contacting John Lewis's Head Office. The complained was then escalated and they offered to cover half the cost of the repair which I thought was fair. The laptop has now been repaired.

DoaM

Thanks for coming back and updating us ... too few people do this.