Easirent car hire unlawful behaviour - please!

SnowTiger

As mentioned previously, the T&Cs at https://www.easirent.com/rental-terms/ include this text:

UK and Republic of Ireland hirers must also bring 2 proof of address dated within three months (we accept electronic copies of these proofs via a handheld device or emailed to the branch) and the DVLA check code (click here for info obtaining the DVLA check code).

Couldn't you have shown them two bank or credit card statement on your phone or emailed them copies?

When you made your booking you ticked the box next to 'I accept Easirent's Terms and Conditions'. Therefore you accepted their T&Cs even if you didn't read them.

However, the pop up box that appears when you click on their 'Terms and Conditions' link during the booking process doesn't mention that documents should be dated within three months.



My viewpoint is that as the Terms and Conditions you agreed to (and the contract they gave you) don't mention that documents should be dated within three months you cannot be bound by that term.

Mackers12

Thanks again all, and it seems like perhaps my view that their T&Cs were unclear is unique among the masses - which is good to know. If nothing else, I've learned never to use that company again!

The other side of the story is that I actually WAS able to provide original documents of two proof of addresses of 'official documents' within the 3 months at the counter by hunting through my emails (albeit slowly, with poor signal). I provided a letter from my council with correct address, addressed to me and an insurance policy, again - original - pdf'd with my name and correct address. He refused to accept the latter, and I didn't have time to keep hunting because he basically ushered me out and shut the door as I was the last pickup of the day. I'm not sure if it's the norm that an insurance policy isn't considered an official doc - but the notable difference in tone between the start of the encounter and after I said I wouldn't be buying any add-ons or excess leads me to think it might not have mattered much anyway - he just wanted rid of me!

My gripe above all else is I don't think I should have had to fish through emails to find a pdf in my emails. It should have been clear from the contract this is what was required. I guess I'll just put it down to experience...

Mackers12

SnowTiger wrote: »

However, the pop up box that appears when you click on their 'Terms and Conditions' link during the booking process doesn't mention that documents should be dated within three months.



My viewpoint is that as the Terms and Conditions you agreed to (and the contract they gave you) don't mention that documents should be dated within three months you cannot be bound by that term.

This is extremely helpful - thank you!

Potbellypig

Look at it this way. They accept your insurance document as proof of address even though it's not apart of their policy to do so. You then proceed to knock Little Johnny off his bike and kill him. In the court proceedings it comes up that they accepted something they shouldn't have. It opens up a whole world of trouble.



They done the right thing as you didn't provide the correct documentation. Nothing else to see here.

Mackers12

Potbellypig wrote: »

Look at it this way. They accept your insurance document as proof of address even though it's not apart of their policy to do so. You then proceed to knock Little Johnny off his bike and kill him. In the court proceedings it comes up that they accepted something they shouldn't have. It opens up a whole world of trouble.



They done the right thing as you didn't provide the correct documentation. Nothing else to see here.

Sorry potbellypig but I have to disagree entirely with this logic.... Yes they absolutely should be careful in not accepting documentation that might put them in a sketchy legal area should there be an accident... but if only specific types of documentation are allowed (be it type of bill, or date), what is the downside of making this clear under all mentions (or at least clear in the documents I have been sent, without me having to go googling)??? How hard is it to explain clearly that proof of address should be within 3 months in the documentation they send to me? A few extra words... Poor cyclist Johnny lives (hopefully... or at least gets compensation), I get my car and Easirent get a happy customer.

waamo

I think SnowTiger may have hit upon exactly what you are looking for.