Unusual Parking Problem

Philkamul

Hi, my wife visited the Crown Wharf car park in Walsall whilst shopping and returned home unaware of any problems as usual. We then received a letter from PCN saying that we hadn't paid and needed to pay a £50 charge, so we then looked through all of the tickets to find that the machine had printed a paper saying " Not a valid ticket" so this is what I wrote in my appeal.

"My wife visited the car park several days that month and has all of the receipts for every visit, we went on holiday from 25th March until 17th April and when we returned found both the charge notice and reminder. My wife looked at all of the receipts and found that the one dated 19/03/2018 (no 119468) says NOT A VALID TICKET DECLINED, but she had not noticed this and placed it in windscreen as a normal ticket as the machine did not reject the £1 coin, so she thought that all was ok. Any help with this matter would be appreciated and we will continue to use the service but check the ticket more thoroughly in the future, I have attached the ticket and holiday booking as evidence thank you."

They said that they would look into this, so we waited for there reply, there was no response from them so we thought it was all accepted until last week we received a letter from DRP on behalf of CP Plus charging £149.99 I called them to say that we thought that it was all settled but they want evidence which we do not have,

Any help would be very much appreciated, thank you.

I have since found an email from them in my junk saying that it was rejected

twhitehousescat

they can say what they want , you paid your £1 ,machine issued ticket , you placed ticket on car , FULL STOP

a ticket may have "eat at joes" , "use freds taxis " etc written on it , you did ad per instructions , buy and place on car

you held the tacket face away from you as you stuck it to the windscreen

I would suggest copying the ticket (retain origional) copy letter from CP and go and see manager of site , not customer service

write your email address on scan and insist he gets it cancelled , you paid , ticket was issued , you placed ticket on car , you want email stating cancelled

the equipment was at fault , NOT YOU