PIP Messed it up all ;(

Digital_2012

Hi Guys,

Need some help i was on DLA mobility low rate which was due to review December 2019.

My GP referred to community health support worker who advised me to apply for PIP as i have high chances getting care and mobility higher rate than low rate mobility due to my mental and physical illness.

I was little bit hesitant as i heard a lot of horror stories about PIP rejection rate.

Anyways my health support worker rang DWP and arranged a home visit to fill the PIP form.

A lady from DWP came to my house on 13th August 2018 and filled all the paper work and contacted DWP to apply for PIP over the phone.

The DWP lady also advised that i might receive another PIP form which she advised me to ignore.

After 10 days i received new form which i ignored but after 3 weeks i received another letter telling me that they still not received the form.

I rang DWP and told that the from already filled by DWP lady after searching on their computer the lady over the phone told me that they got the form but it still not scanned to put on their systems, the lady over the phone also advised that it should be on the system by two weeks and i should contact after two weeks to confirm.

After that i was bit relaxed and i totally forgot to ring them back, now i received their letter saying that they rejected my claim is i failed to provide further information.

One more thing i never received any further letter from DWP apart from the form which they sent to fill in.

The date on the letter is 10th of october and i received the letter on 18th october and i am abroad seeing my parents and coming back 12th of november.

The dead line will be finishing 10th of october, i do not know what to do now its not my fault they messed up with my form they also said in the letter that my DLA will be stopped from 23rd october.


Thanks

poppy12345

Something isn't right here. Did you apply for PIP when you were advised to by your support worker?


What paper work was filled in by the person from DWP? What do you mean she contacted DWP to apply for PIP? You said you were advised to apply?



What other form did you receive?



When you were first advised to apply for PIP, did you ring and apply and were you sent PIP2 forms to fill in and return?

[Deleted User]

From what I can gather he applied using the DWP assistance service. Form filled and returned by them.
Received another application form and binned it.
Received a letter saying they didn't have his application and he rang the DWP. Forgot to ring back and is where they are now.

poppy12345

_shel wrote: »

From what I can gather he applied using the DWP assistance service.

What is that?

[Deleted User]

poppy12345 wrote: »

What is that?

DWP will come out and help vulnerable people make their application. Usually people with mental health problems or learning disabilities who have no one to help them.

poppy12345

Ah i see, thanks. I've not heard of this before. Sounds like you could be right.

Alice_Holt

I would suggest:
a) Making a further phone call to the DWP PIP line with your support worker present.

b) make a complaint:
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

c) contact your MP.

Do you have a copy of the completed PIP form?

Digital_2012

I dont have copy of filled PIP form as lady took the form with her and other supporting documents then after few days i received the supporting letters back. I have dwp text message for the meeting also i have recorded the call with DWP when i rang them first time after receiving their letter that they not received the form back. The problem is that i am abroad and i will be back on 12th Nov.

w06

That doesn’t stop you being able to phone them though

Digital_2012

Update:

I have rung the PIP today and they said that ignore the letter as they sent another letter and my DLA payment will continue until a decision is made on PIP claim.