Ticket Cancelled! NTC Defeated! Thank you all!

Syteanric

Good news everyone! My ticket I got has been cancelled! thank you all for your help and advice, it worked!


To Elaborate, They took no notice of my appeal email sent through their website (I don't think they even receive it.. more on that in a bit)


Their email contained a PDF letter, with some very poor grammar. In this letter they made reference to a parking operatives Photos and "pocket notes"... there was no parking operative, they've made this up to make them sound threatening.


There was no ticket on my vehicle it was sent in the post, you've got more chance of winning the lottery than NTC Norwich having a "Parking operative" in that area.


The key point to me is that NTC make no reference to my appeal email, instead they reference my letter. My Letter was the SAR I sent to them, It was fairly generic but it has had the desired result. You may remember my previous post where I made reference to them not having any privacy policy on their website and how I questioned whether they should legally have my data if that's the case.


My appeal was sent via their website and said I would not accept any email correspondence from them and all future communication with me had to be by letter to my address, They had to confirm they had received my appeal too in writing. This didn't happen despite their website claiming it had "arrived and would be looked into" I would urge others to send the appeal but immediately save the confirmation page. They do not get it, and you'll need it to grab them by the nuts with if they don't rescind your ticket.



I think the letter has, for want of a better term, "S*** them up". NTC are neither GDPR Compliant, they ARE however aware of the law of the land, and know full well they aren't operating within GDPR rules.


I am certain they would have been unable to supply what I asked in the time frame and are desperate to avoid it being escalated and an investigation into their data practices taking place.


2 final points now which I hope you can help me with. Can I write them a further letter asking them to remove all trace of me from their system? is it true we can write to the DVLA and under GDPR Law expressly forbid them to sell my details to a 3rd party, such as a parking company?

beamerguy

Good news :beer:

I was always under the impression that NTC Norwich
were a complete bunch of wan*ers at the best of times

Syteanric

beamerguy wrote: »

Good news :beer:

I was always under the impression that NTC Norwich
were a complete bunch of wan*ers at the best of times

the "owner" (Who I did check out on linkedin) is apparently training to be a lawyer.. the only court he'll be any good in is a Kangaroo one!

Also, I have it on reasonably good Authority from someone who works in the same building as them that they ARE based there despite what their website says


They clearly love themselves on Twitter and they call out negative reviews on google too, another 1 star rating coming their way soon!

Umkomaas

In this letter they made reference to a parking operatives Photos and "pocket notes"... there was no parking operative, they've made this up to make them sound threatening.

You're entitled to copies of all notes made and photos taken by said operative of your vehicle under GDPR/DPA - so send them a SAR requiring them to give you that information - if they fail/refuse, whack off a complaint to the ICO. Make it clear in your SAR that you will take this step (which has the potential to close their business down) if they fail to deal with this.

You already have their written confirmation that a parking operative took photos and 'made notes', so they must produce these, otherwise they will confirm (by omission) that their statement was a patent untruth. You are determined to have the ICO impose maximum sanction against them, so they'd best give you all the information you require!

They're quick enough to threaten nasty outcomes to motorists, so hit back, and don't forget that you have more of the law supporting you now than ever they did.

Syteanric

they have not provided anything I asked for in the SAR either...


how far do i Push this now, the ticket is cancelled but i want to ensure others don't get unfairly treated to.

Syteanric

Umkomaas wrote: »

You're entitled to copies of all notes made and photos taken by said operative of your vehicle under GDPR/DPA - so send them a SAR requiring them to give you that information - if they fail/refuse, whack off a complaint to the ICO. Make it clear in your SAR that you will take this step (which has the potential to close their business down) if they fail to deal with this.

You already have their written confirmation that a parking operative took photos and 'made notes', so they must produce these, otherwise they will confirm (by omission) that their statement was a patent untruth. You are determined to have the ICO impose maximum sanction against them, so they'd best give you all the information you require!

They're quick enough to threaten nasty outcomes to motorists, so hit back, and don't forget that you have more of the law supporting you now than ever they did.

How is best to word this, bear in mind it will be my SECOND request?


Can i put a deadline on them? if they fail to provide the data how quickly will the ICO get involved?

Umkomaas

If you've already sent them a SAR, remind them of all the information you require (add the PO's notes to the requirements if that wasn't covered in the original SAR) and give them seven calendar days by which to reply with every bit of info they hold on you and which you require and to which you are entitled, otherwise you will raise a complaint with the ICO.

Tell them that if they can't comply with the requirements of the DPA/GDPR they should not be allowed to have access to personal data from the DVLA, and you will ask the ICO to instruct the DVLA to remove their access.

Then you must carry out your threat to raise this with the ICO if they fail to comply.

Syteanric

Thank you for this, I shall get onto it this weekend.


should I post my SAR on here first before I send it?

Umkomaas

Syteanric wrote: »

Thank you for this, I shall get onto it this weekend.


should I post my SAR on here first before I send it?

You might get some suggestions, but as the forum is so busy, regulars may not get the time to add to it. Be confident in your own ability to deliver withering grief to a bunch of !!!!!!.

Castle

Refer NTC to section 173(3) of the Data Protection Act which makes it an offence "to alter, deface, block, erase, destroy or conceal information with the intention of preventing disclosure of all or part of the information that the person making the request would have been entitled to receive.".

Umkomaas

Castle wrote: »

Refer NTC to section 173(3) of the Data Protection Act which makes it an offence "to alter, deface, block, erase, destroy or conceal information with the intention of preventing disclosure of all or part of the information that the person making the request would have been entitled to receive.offence".

Perfecto ....:T